GBT Technology Business Partner

Chargebee; Dublin; On-site; EUR 110,000 - 120,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Work-Life Balance

Job summary

Chargebee, a leading billing and monetization platform, seeks a senior GTM systems leader who will own the technology roadmap for the GTM sub-group, partner with VP/SVP leaders, and oversee Salesforce environments across Sales Cloud and Marketing Cloud.

You will build AI-enabled workflows, drive adoption across GTM teams, and design integrations with tools like Gong, Marketo, HubSpot, and Tableau, ensuring secure access and strong governance while delivering measurable revenue improvements.

Qualifications

• 8+ years of GTM systems or Revenue Operations experience at a SaaS company.
• Proven ability to partner with VP/SVP levels and drive technology roadmaps.
• Strong knowledge of end-to-end GTM processes: lead generation, pipeline management, quoting, onboarding, renewal, churn.

Responsibilities

• Own the GTM systems roadmap and backlog prioritization.
• Architect integrations between GTM tools and downstream systems using Workato, MuleSoft, or Make.
• Build dashboards in SFDC, CRMA, and Tableau to monitor pipeline and renewal metrics.
• Collaborate with global teams across time zones to ship solutions.

Skills

GTM experience

Salesforce CRM

AI workflows

Cross-functional leadership

Data-driven decisions

Stakeholder management

Tools

Salesforce

Gong

Outreach/SalesLoft

Marketo/HubSpot

DocuSign

Workato

MuleSoft

Make

Tableau

CRMA

Job description

Chargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring revenue models to streamline revenue and finance operations, capture actionable insights, and drive growth.

Chargebee is trusted by businesses of all sizes, including Zapier, LegalZoom, Lambda, Freshworks, DeepL, Condé Nast, and Pret a Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2.

With headquarters in North Bethesda, Maryland, our team members are based primarily in India, the U.S., and Europe.

About the Team

Our Global Business Technology (GBT) team is going through an exciting transformation - moving away from a traditional IT support model to become a high-velocity, AI-first platform team embedded directly within the business. We work closely with Sales, Marketing, Customer Success, and Revenue Operations across offices in the United States, India, and Amsterdam.

About the Role

This is a senior individual contributor role that carries the weight and influence of a people manager without the direct reports. You’ll own the technology roadmap for your GTM sub-group, build real relationships with VP and SVP-level leaders, and get things shipped. You’ll report to the SVP of Global Business Technology & AI and work at the intersection of business strategy and technical execution.

What You'll Do

GTM partnership

• Act as the main GBT point of contact for GTM business unit leaders, with a commitment to respond to critical blockers within 24 hours.
• Build trusted relationships with leaders across Sales, Marketing, Customer Success, Legal, and Revenue Operations - understanding their OKRs and priorities on an ongoing basis.
• Join GTM leadership meetings, QBRs, and planning sessions as a technology advisor, surfacing opportunities proactively.
• Represent GBT in GTM all-hand meetings and offsites, bridging both worlds without losing credibility on either side.

Salesforce, AI and the GTM tech stack

• Own and run Chargebee’s Salesforce environment across Sales Cloud, Service Cloud, and Marketing Cloud.
• Build business flows from scratch: lead-to-opportunity, CPQ and quoting, renewals, customer health scoring, and churn workflows.
• Configure and maintain Flows, automations, validation rules, custom objects, permission sets, and role hierarchies; own access management and segregation of duties (SoD) controls.
• Manage the integrations that keep the GTM stack connected: Gong, Outreach/SalesLoft, Marketo/HubSpot, ZoomInfo, Clay, Chili Piper, and DocuSign.
• Build and deploy AI workflows using SFDC Einstein/Agentforce, Gong AI, Outreach AI, Clay AI, and custom API-based setups.
• Drive AI adoption across GTM teams, run enablement workshops, and identify automation opportunities across lead routing, pipeline hygiene, and CS health monitoring.

Delivery and ownership

• Own the GTM systems roadmap - keep the backlog prioritized and know when to ship fast versus when to build properly.
• Design integration architectures connecting GTM tools to downstream systems using Workato, MuleSoft, or Make.
• Build dashboards in SFDC, CRMA, and Tableau so GTM leaders always have a clear view of pipeline health, renewal risk, and revenue performance.
• Manage multiple workstreams and keep stakeholders informed at all times.

What You'll Bring

• 8+ years of experience, including at least 4 years in a GTM Systems, Revenue Operations Technology, Business Partner, or IT Partnership role at a SaaS company.
• A track record of working inside GTM teams, not just alongside them.
• Solid knowledge of GTM processes from end to end: lead generation, pipeline management, quoting, onboarding, renewal, upsell, and churn.
• Salesforce Certified Administrator - configurations skills in Flows, Process Builder, validation rules, custom objects, permission sets, role hierarchies, territory management, and forecasting.
• Comfortable building in Salesforce without needing a developer for standard work and able to write a clear brief when you do need one.
• Good working knowledge of the GTM tech stack: Gong, Outreach or SalesLoft, Marketo or HubSpot, ZoomInfo or Clay, Chili Piper, DocuSign, and integration middleware.
• Hands-on experience with AI tools such as SFDC Einstein/Agentforce, Gong AI, Outreach AI, HubSpot AI, and Clay AI.
• Experience building agentic AI workflows, multi-step processes that run on their own across different platforms.
• Familiar with the broader AI tool landscape: Claude, Microsoft Copilot M365, and automation platforms like Zapier, Make, or Workato.
• Exceptional relationship builder - earns trust with VP and SVP-level GTM leaders.
• Able to get things done across teams without a reporting line to lean on.
• Working knowledge of SDLC, governance frameworks, and compliance controls including segregation of duties.
• Able to work effectively across global time zones (e.g., San Francisco, Chennai, Amsterdam)
• Ability to travel up to 30% of the time based on business needs.

Nice to Have

• Experience connecting Chargebee and Salesforce.
• Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant certifications Familiarity with LangChain or MCP-based agentic architectures.
• Experience with Salesforce Revenue Cloud, CPQ, or Einstein Analytics/CRMA.
• Background in B2B SaaS with subscription billing, CPQ, or revenue recognition.

Salary Range:

The salary range for this role is between €110,000 - €120,000.

Chargebee is committed to offering competitive and equitable compensation packages. The final salary will be determined based on a variety of factors, including experience, qualifications, location, and the pay of employees in similar positions. You will also be eligible for equity and benefits.

Benefits We Offer

At Chargebee, we believe that feeling supported is the foundation for doing great work. We offer a comprehensive benefits package designed to support your personal, financial, and professional growth and ensure you thrive in every aspect of your life. Our commitment to supporting our employees is universal, while our benefits are thoughtfully designed to meet the unique needs of each region. We offer comprehensive packages that generally include:

• Health & Wellness: Robust coverage and access to programmes to support your physical and mental well-being.
• Financial Security: Initiatives to help you build long-term financial stability.
• Work-Life Balance: Flexible options and resources to help you thrive both professionally and personally.

Chargebee is an equal opportunity employer. At Chargebee, we believe that diversity of backgrounds, perspectives, and experiences is not a “good-to-have” but a “must-have” as it strengthens us as a company and as individuals. We are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to thrive.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity/expression, age, national origin, ancestry, caste, citizenship, physical or mental disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law.