Front Office Supervisor – Villa Rose Hotel, Ballybofey, Co. Donegal

Gallen Group; Ballybofey; Sur place; EUR 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Staff meals on duty

Training and career progression

Staff discounts across Hotel Group

Résumé du poste

Villa Rose Hotel in Ballybofey, Co. Donegal, is seeking a Front Office Supervisor to lead our front desk team and ensure a smooth, guest-friendly check-in and check-out experience.

You will oversee daily front office operations, guide the team, handle guest queries, and collaborate with other departments to maintain efficient service delivery.

Qualifications

• 2+ years' experience in a hotel front office or reception role, ideally with supervisory experience.
• Experience with a property management system (PMS) is an advantage.
• Excellent communication and customer service skills.
• Strong organisational skills with a calm, positive approach under pressure.
• Good IT skills and attention to detail.

Responsabilités

• Supervise, train, and motivate the front office team, including preparing rosters.
• Manage check-ins, check-outs, reservations, and room allocation.
• Handle guest queries, special requests, and complaints professionally and promptly.
• Oversee cash handling, billing, and end-of-shift reconciliations.
• Maximise room occupancy and revenue through upselling and effective reservation management.
• Liaise with housekeeping, food and beverage, and management to ensure seamless service.
• Maintain high standards of presentation at the front desk and in reception areas.
• Make sure health, safety, and data protection procedures are followed.

Description du poste

Job Description

Location: Main St,

Front Office Supervisor – Villa Rose Hotel, Ballybofey, Co. Donegal

Full-time | Permanent | Competitive Salary

The Villa Rose Hotel in the heart of Ballybofey is looking for an experienced and enthusiastic Front Office Supervisor to lead our front office team. If you take pride in giving guests a warm Donegal welcome and enjoy motivating a team to deliver excellent service, we'd love to hear from you.

About The Role

As Front Office Supervisor, you will oversee the day-to-day running of our front desk, making sure every guest has a smooth, friendly experience from check-in to check-out. You will support and guide the front office team, handle guest queries and feedback, and work closely with other departments to keep the hotel running efficiently.

Key Responsibilities

• Supervise, train, and motivate the front office team, including preparing rosters
• Manage check-ins, check-outs, reservations, and room allocation
• Handle guest queries, special requests, and complaints professionally and promptly
• Oversee cash handling, billing, and end-of-shift reconciliations
• Maximise room occupancy and revenue through upselling and effective reservation management
• Liaise with housekeeping, food and beverage, and management to ensure seamless service
• Maintain high standards of presentation at the front desk and in reception areas
• Make sure health, safety, and data protection procedures are followed

What We're Looking For

• At least 2 years' experience in a hotel front office or reception role, ideally with some supervisory experience
• Experience with a property management system (PMS) is an advantage
• Excellent communication and customer service skills
• Strong organisational skills and a calm, positive approach under pressure
• Good IT skills and attention to detail
• Flexibility to work a rota including early mornings, evenings, weekends, and bank holidays
• Fluent English; additional languages are a plus

What We Offer

• Competitive salary
• Staff meals while on duty
• Ongoing training and opportunities for career progression
• A friendly, supportive team environment
• Staff discounts across Hotel Group

Skills Needed

Servicing, Managerial / Operational, Hospitality

About The Company

The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.

Company Culture

At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.

Required Criteria

• Proven experience as a Front Office Supervisor.
• Demonstrated ability to lead a front office team.
• Demonstrated ability to motivate a team to deliver excellent service.
• Strong commitment to delivering excellent guest service.
• Enthusiastic and positive approach to work.

Desired Criteria

• Familiarity with the local Ballybofey/Donegal area.
• Proficiency with hotel property management systems (PMS).
• Strong communication and interpersonal skills.

Closing Date Saturday 14th November, 2026

Contract Type fulltime

Salary Based on Experience