Front of House Administrator

Manchester Arndale; Cork; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Free onsite parking

Employee Assistance Programme

Training and Development Opportunities

Staff Benefits/Discount Programme

21 Days Annual Leave increasing to 26

Birthday Leave

Job summary

OCS UK & Ireland is seeking a Receptionist/Facilities Admin to provide front-desk and administration support at our client site in Ireland. You will handle switchboard traffic, visitor management, couriers, post duties, and facilities coordination, ensuring a professional, welcoming environment.

Ideal candidates will have excellent communication, organisational skills, and a proactive approach to problem-solving.

Qualifications

• Excellent customer service is required.
• Strong communication, verbal and written skills.
• Knowledge of facilities management processes.
• Good organisational and administration skills with ability to prioritise.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and manage multiple customer issues.
• Problem-solving skills are essential.
• Facilities Management experience (advantageous).
• Flexible attitude and strong team player.

Responsibilities

• Operate the switchboard and manage calls; provide information and relay messages.
• Greet visitors, issue security identification, and announce them to hosts.
• Administer meeting room bookings and coordinate room setup.
• Book couriers and manage incoming/outgoing consignments.
• Coordinate taxi bookings and courier logistics.
• Maintain a tidy, welcoming reception area and restock materials.
• Monitor Facilities email resolver group and escalate as needed.
• Support Facilities team on CMMS tasks and log requests.
• Perform general office/administration duties as required.
• Assist with post duties and deliveries; log and route parcels.
• Raise and close Hazcons in the Hazcon system.
• Provide facilities admin support to Maintenance Coordinators and update records.
• Print and file documents for contractor folders.
• Collaborate with Space Planner to update staff profiles.

Skills

Customer service

Communication

Organisational skills

Multitasking

Problem-solving

Discretion/confidentiality

Team player

Telephone etiquette

Flexibility

Tools

Microsoft Office

CMMS

ServiceNow

Concept

Job description

About The Role:

We offer a wide range of support and benefits to our employees including:

• Free Online Doctor Consultations via Web-doctor
• Competitive Salary
• Contributory Pension after qualifying period
• 21 Days Annual Leave increasing with service to 26 Days
• Additional Leave Day on your Birthday after 1 year service
• Staff Benefits/Discount Programme
• Employee Assistance Programme
• Training and Development Opportunities
• Free onsite Parking

Role Purpose:

The main purpose of the role is to provide Receptionist Services & Administration duties to OCS Ireland for operations in our client's facility.

Key Responsibilities:

• Operating the switchboard, dealing with the public and internal calls as appropriate. Providing information to callers, taking and relaying messages efficiently.
• Responsible for all visitors, from initial welcome to ensuring they are issued with correct security identification. All visitors must be announced to their host & ensure the visitor is met by their host.
• Administration of meeting room bookings: take reservations, monitor daily meetings, and liaise with the general operative to ensure rooms are set up properly.
• Booking couriers and ensuring both incoming and outgoing consignments are received and delivered.
• Deal with taxi bookings; book couriers; ensure both incoming and outgoing courier consignments are received and delivered.
• Maintain a safe and clean reception area, ensuring layout is tidy, welcoming, and materials are replenished.
• Monitor the Facilities email resolver group & assign tasks promptly. Escalate to the appropriate person in the Facilities Department if unsure.
• Support the Facilities Team on facilities issues on the client site (e.g., taking calls, liaising with contractors, permits, logging requests on CMMS systems, and updating Concept & ServiceNow with completion information & call closure).
• Perform general office/administration duties as required.
• Assist with incoming and outgoing post duties as necessary, including responsibility for all deliveries/parcels received at the main reception desk. Ensure deliveries/parcels are sent to the mail room & logged.
• Raise and close Hazcons on the Hazcon system as required.
• Provide facilities administration support to Maintenance Coordinators working on Concept with filing & uploading of maintenance records.
• Print & file documents for contractor folders.
• Work closely with the Facilities Space Planner - add new starter details to the Zone/Visual Directory; update/edit/delete staff profiles.

Essential Hiring Criteria:

• Excellent customer service
• Strong communication (verbal & written) and interpersonal skills
• Knowledge of Facilities Management processes
• Good organisational & administration skills and ability to prioritise workload efficiently
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and keep multiple customer issues in progress at once
• Problem-solving skills
• Facilities Management experience (advantageous)
• Flexible attitude and proven record as a strong team player
• Utmost discretion and confidentiality in all work-related matters

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.