Front of House

KSB-Jones Lang LaSalle Services Ir; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Front of House Specialist to join the Dublin site. The role involves managing the front desk, greeting visitors, handling phones, and coordinating facilities tasks to support a smooth, secure, and professional reception.

You will provide exceptional customer service, maintain confidentiality, manage access/badges, support reporting, and assist in building procedures while upholding high standards of appearance and organization.

Qualifications

• Experience in reception, concierge or related field.
• Experience within a large commercial organisation would be beneficial.
• Must have experience in working a front desk.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Excellent organisational and communication skill (both written and oral)
• Must be fluent in English.

Responsibilities

• Provide superior customer service to meet on-site client’s expectations.
• Meet & greet all those entering the building in a warm, professional and polite manner.
• Answer main incoming phone line and direct calls internally where possible.
• Maintain confidentiality of all appropriate communications and documentation.
• Meeting room preparation / set ups as required.
• Access / Badge management as required.
• General office duties and other tasks as assigned by Line Manager.
• Weekly/daily space planning as required.
• Daily correspondence by email or ticketing system and reactive to facilities queries/service requests.
• Ensure premises are always neat and in good working condition i.e. site walk around and escalation if required.
• Provide support for regular reporting packages.
• Facilities Coordinator support as/when required.
• Ensure required metrics are tracked on appointed systems.
• Assist in the implementation of Industry Best Practice operations.
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times.
• Complete additional projects, work, administration, reports as requested by the Facilities Manager.
• Ensure all relevant records are kept up to date in relevant locations.
• Ensure reception area and office meet expected and professional standards.
• Provide world class service and ‘first contact’ experience to all client employee’s coming to the office.
• Provide advice & support on building information and local amenities for visiting employee’s.
• Follow established escalation procedures and incident reporting procedures.
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
• Support the needed quality management program for the specific site (give input to playbooks - procedures).
• Achieve Key Performance Indicators and Service Level Agreement targets.
• Assist in all needed reporting (client and JLL internal).

Skills

Confident communicator

People skills

MS Office

Attention to detail

Team player

English fluency

Tools

MS Office

Job description

Front of House Specialist

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organisations around the world achieve their ambitions by owning, occupying and investing in real estate. We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long‑lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What this job involves

The Front of House Specialist reports into the Lead Receptionist and is responsible for managing the front desk; providing support to ensure facilities services are provided in an effective and efficient manner. As front of house support the Front of House specialist must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

Role

• Provide superior customer service to meet on‑site client’s expectations
• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer main incoming phone line and direct calls internally where possible
• Courier / Post & Logistic requirements
• Maintain confidentiality of all appropriate communications and documentation
• Meeting room preparation / set ups as required
• Access / Badge management as required
• General office duties and other tasks as assigned by Line Manager.
• Weekly/daily space planning as required
• Daily correspondence by email or ticketing system and reactive to facilities queries/service requests
• Ensure premises are always neat and in good working condition i.e. site walk around and escalation if required.
• Provide support for regular reporting packages
• Facilities Coordinator support as/when required
• Ensure required metrics are tracked on appointed systems
• Assist in the implementation of Industry Best Practice operations
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Complete additional projects, work, administration, reports as requested by the Facilities Manager.
• Ensure all relevant records are kept up to date in relevant locations
• Ensure reception area and office meet expected and professional standards
• Provide world class service and ‘first contact’ experience to all client employee’s coming to the office.
• Provide advice & support on building information and local amenities for visiting employee’s.
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
• Support the needed quality management program for the specific site (give input to playbooks - procedures)
• Achieve Key Performance Indicators and Service Level Agreement targets
• Assist in all needed reporting (client and JLL internal)

Required Skills

• Confident communicator with well-developed interpersonal skills.
• Is a people person – enjoys interacting with people regularly
• Proficient in a range of information technology tools and platforms specifically MS Office applications.
• Attention to detail with impeccable planning, time keeping and organizational skills.
• Professional and polished appearance and manner.
• Enjoy multi-tasking at a fast pace with the ability to managing shifting daily priorities.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Prior experience as a receptionist or in related field
• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative procedures.
• Able to contribute positively as part of a team, helping out with various tasks as required.

Sound like you? To apply you need to have:

• Experience in reception, concierge or related field
• Experience within a large commercial organisation would be beneficial
• Must have experience in working a front desk
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Excellent organisational and communication skill (both written and oral)
• Must be fluent in English
• Problem solving & decision making skills
• Be customer focused
• Possess cultural awareness and sensitivity

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.

Location: On-site – Dublin, IRL

We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.