Front of House

JLL; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Dublin is seeking a Front of House Specialist to manage the reception area and support facilities services.

You will greet visitors, answer calls, coordinate logistics, and ensure a secure, professional environment. The role requires strong communication, multitasking, and a polished appearance.

Join JLL to contribute to a world-class client experience at our Dublin office.

Qualifications

• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Experience as a receptionist preferred.
• Proficiency with MS Office and related tools.
• Ability to multitask and manage priorities in a fast-paced environment.
• Excellent written and verbal communication.

Responsibilities

• Provide superior customer service to meet on-site client's expectations.
• Meet and greet entrants in a warm, professional manner.
• Answer main phone line and direct calls.
• Coordinate courier, post and logistics.
• Maintain confidentiality of communications.
• Prepare meeting rooms and set-ups.
• Manage access badges.
• Perform general office duties as assigned.
• Support reporting and facilities coordination.
• Keep reception area neat and professional.

Skills

Confident communicator

Interpersonal skills

MS Office proficiency

Attention to detail

Professional appearance

Multi-tasking

Customer service

Receptionist experience

Team player

Time management

Written and verbal communication

Tools

MS Office

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Front of House

Account Specific Title: Front of House Specialist

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

What this job involves

The Front of House Specialist reports into the Lead Receptionist and is responsible for managing the front desk; providing support to ensure facilities services are provided in an effective and efficient manner. As front of house support the Front of House specialist must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

Role

• Provide superior customer service to meet on-site client's expectations
• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer main incoming phone line and direct calls internally where possible
• Courier / Post & Logistic requirements
• Maintain confidentiality of all appropriate communications and documentation
• Meeting room preparation / set ups as required
• Access / Badge management as required
• General office duties and other tasks as assigned by Line Manager.
• Weekly/daily space planning as required
• Daily correspondence by email or ticketing system and reactive to facilities queries/service requests
• Ensure premises are always neat and in good working condition i.e. site walk around and escalation if required.
• Provide support for regular reporting packages
• Facilities Coordinator support as/when required
• Ensure required metrics are tracked on appointed systems
• Assist in the implementation of Industry Best Practice operations
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Complete additional projects, work, administration, reports as requested by the Facilities Manager.
• Ensure all relevant records are kept up to date in relevant locations
• Ensure reception area and office meet expected and professional standards
• Provide world class service and 'first contact' experience to all client employee's coming to the office.
• Provide advice & support on building information and local amenities for visiting employee's.
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLL's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies
• Support the needed quality management program for the specific site (give input to playbooks - procedures)
• Achieve Key Performance Indicators and Service Level Agreement targets
• Assist in all needed reporting (client and JLL internal)

Required Skills

• Confident communicator with well-developed interpersonal skills.
• Is a people person - enjoys interacting with people regularly
• Proficient in a range of information technology tools and platforms specifically MS Office applications.
• Attention to detail with impeccable planning, time keeping and organizational skills.
• Professional and polished appearance and manner.
• Enjoy multi-tasking at a fast pace with the ability to managing shifting daily priorities.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Prior experience as a receptionist or in related field.
• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative procedures.
• Able to contribute positively as part of a team, helping out with various tasks as required.