Fragrance Counter Manager — Experiential Retail Lead

Brown Thomas Arnotts; Dublin; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Competitive industry salary

Commission scheme

Product discount

Training & development

Job summary

Brown Thomas Arnotts in Dublin is seeking an Assistant Counter Manager to lead the Jo Malone London counter, ensuring exceptional customer service and seamless operations.

You’ll drive sales, coach a small team, and elevate in-store events while upholding the Boutique and Brand vision, with a flexible approach to hours and strong teamwork.

Qualifications

• Proven retail experience at Supervisor or above, preferably within beauty.
• The ability to provide inspirational, authentic and personalised customer service.
• Experience of coaching/mentoring others to achieve their full potential.
• A drive to achieve sales and customer service targets.
• Flexible availability across days/hours.

Responsibilities

• Elevate in-store events and counter activities.
• Ensure smooth running of the store operations.
• Align team with Boutique and Brand vision.

Skills

Retail leadership

Personalised customer service

Coaching/mentoring

Sales targets

Flexible availability

Job description

GET TO KNOW US

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the most with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity in our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crown to graffiti artists, chocolate tasting and cocktail mast classes, our services and events are the talk of the town.

GET TO KNOW US

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the most with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity in our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crown to graffiti artists, chocolate tasting and cocktail mast classes, our services and events are the talk of the town.

KNOW THE ROLE

Jo Malone in Brown Thomas Dublin are currently looking for an Assistant Counter Manager to join their team on a full-time permanent basis.

Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining ™ . Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.

Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.

As Assistant Counter Manager, your role will also be to elevate these in-store events. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Boutique and Brand vision.

Compensation And Benefits

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development
  
  

Know What We're Looking For

• Proven retail experience at Supervisor or above level, preferably within beauty
• The ability to provide inspirational, authentic and personalized customer service
• Experience of coaching/mentoring others to achieve their full potential and to succeed
• A drive to achieve sales and customer service targets
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview
• Proof of right to live and work in the country
  
  

Know How We Work

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.