Forward-Deployed Data Scientist for Enterprise AI

Fin; Dublin; Hybrid; EUR 90,000 - 125,000; Full time

Job summary

Fin, now part of Salesforce, is seeking a Forward Deployed Data Scientist to embed with customers and build Enterprise-grade Fin deployments. You will design data-driven solutions that transform customer support, working closely with Sales, Success, and Product to maximize value.

You will travel onsite to build deep relationships and translate insights into measurable impact, while contributing to product evolution and enterprise guidance.

Qualifications

• Proven ability to apply data science in real-world business contexts to drive measurable outcomes.
• Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering.
• High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing.
• Excellent communication skills, both technical and non-technical.
• Rapid prototyping with systems thinking: you know when a customer needs a fast, bespoke answer, and when to build something others will keep using.
• Excellent SQL and production-aware Python, you write code other people can run, not just code that runs once and are experienced applying analytical and statistical methods to real business problems.
• Experience with AI/ML evaluation, LLM-driven applications, or conversational AI.
• Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand.

Responsibilities

• Drive the adoption of Fin by helping customers automate and scale their support operations.
• Embed with strategic customers to understand their support workflows, data, and business challenges — to identify and implement opportunities where AI can deliver measurable impact.
• Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin.
• Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development.
• Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact.

Skills

Data science in business contexts

Cross-functional collaboration

Adaptability & ownership

Communication skills

Rapid prototyping & systems thinking

SQL

Python (production-aware)

AI/ML evaluation & LLMs

Willingness to travel & on-site work

Tools

SQL

Python

Job description

Fin, now part of Salesforce, is seeking a Forward Deployed Data Scientist to embed with customers and build Enterprise-grade Fin deployments. You will design data-driven solutions that transform customer support, working closely with Sales, Success, and Product to maximize value.

You will travel onsite to build deep relationships and translate insights into measurable impact, while contributing to product evolution and enterprise guidance.