Foodhall Team Lead

Avoca; Wicklow; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Life Assurance Benefit

Cycle To Work Scheme

Health & Wellness Programmes

Employee Competitions & Incentives

Job summary

Avoca Kilmacanoge Foodhall is seeking a full-time Team Lead to support the management team and supervise the department in the manager's absence. You will help run day-to-day operations, including opening and closing duties, cash handling, and delivering excellent customer service.

The role requires experience in the food industry and a track record of responsibility, with a focus on teamwork, flexibility with rostering, and contributing to a welcoming, quality-driven in-store experience.

Qualifications

• Experience in the food industry.
• Proven track record of seeking responsibility.
• Experience in cash handling and customer service.
• Ability to lead a team and work across shifts.

Responsibilities

• Provide exceptional customer service and address complaints to resolution.
• Handle cash reconciliation and end-of-day procedures.
• Assist with opening/closing duties when manager is absent.
• Upsell products and advise customers on options.
• Process payments and refunds while maintaining service quality.
• Demonstrate teamwork and flexibility in a fast-paced foodhall environment.

Skills

Customer service

Cash handling

Upselling

Team leadership

Job description

Avoca operates in 13 stores across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland's most exciting retail stores, with a host of award-winning Foodhalls, restaurants and food markets crammed with artisanal ingredients from near and far.

Team Lead - Avoca Kilmacanoge Foodhall

Job Description

We are looking for a Team Lead for our Kilmacanoge Foodhall on a full-time permanent basis to assist the management team in store. The role of a team lead is to provide support for the wider management team, and to lead your Team in your department when a manager is absent. Duties include opening and closing duties of the Kilmacanoge Foodhall, assisting with day-to-day running of the store and supporting the management team in a variety of different ways.

The Team Lead's responsibilities include cash handling, cash reconciliation, assisting in running the daily employee breaks, customer service queries and supporting the management team in various different capacities. The ideal candidate should have experience within the food industry and have a proven track record of seeking responsibility.

Roles and Responsibilities

• Customer Service - Customers should be tended to with courtesy and respect at all times. Their satisfaction is paramount to our business, so a high level of customer service is required. A team lead would also deal with customer complaints in a satisfactory way, ensuring they are escalated appropriately.
• Cash Handling and Reconciliation - Performing end of day cash reconciliation and reporting, safe counts and cash drops.
• Opening and closing duties as outlined by your line manager. Avoca values teamwork as a core responsibility for all staff, and a team lead is responsible for demonstrating good teamwork initiatives on opening or closing shifts where a manager is not present.
• Up-selling - Offering advice, recommendations and alternatives to items that are sold out or unavailable in a subtle way, encouraging customers to browse, and offering information on all aspects of shop products.
• Processing payments, competently taking refunds whilst delivering good customer service to offset faulty products etc.
• Sales experience and working with food required.

Competencies

• Customer Service - Going above and beyond for the needs of the customer.
• Timekeeping - Adhere to the sick leave policy and absence policies, using correct notification methods.
• Teamwork - Working as part of a team to ensure business goals and objectives are met.
• Flexibility - The nature of the business is dependent on customer service which requires certain aspects of flexibility such as roster changes, cover on days that are short-staffed that may be in different areas of the store.

Why work with us?

We're always on the lookout for like-minded folks to join our merry flock of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

• Pension Scheme
• Professional Development
• Employee Assistance Programme
• Employee Referral Bonus
• Family Friendly Policies
• Life Assurance Benefit
• Cycle To Work Scheme
• Health & Wellness Programmes
• Employee Competitions & Incentives

Avoca is an equal opportunities employer.