Floor Manager, Dublin

Hmgroup; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Staff discount

HIP program

Development opportunities

Job summary

H&M Group is seeking a dynamic Store Leader for our COS, Dublin store. You will drive exceptional customer service, lead a sales team, and ensure store presentation meets brand standards. You will analyse performance data and contribute to recruitment and onboarding to support growth.

The role is full-time, 39 hours per week, with flexibility for evenings, weekends, and holidays. You’ll work to maintain high service levels and a strong, cohesive team culture in a fast-paced environment.

Qualifications

• Customer-focused attitude and leadership experience in a busy retail environment.
• Strong product knowledge and ability to translate features into benefits for customers.
• Willingness to learn, take feedback, and develop team capabilities.
• Clear, confident, and empathetic communication with customers and staff.

Responsibilities

• Deliver exceptional customer service through styling advice and product knowledge.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment and onboard/train new team members.
• Identify and nurture talent to support team progression and development plans.
• Oversee daily store operations ensuring efficiency and brand compliance.
• Act as a brand ambassador delivering top customer experiences.
• Step into Store leadership as needed to maintain continuity.

Skills

Customer-Focused

Product Passion

Eager to Learn

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Flexible & Reliable

English language skills

Job description

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store when required, ensuring continuity in leadership and performance

Customer-Focused and Other Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills

This is a full-time position with a contract of 39 hours a week in our COS, Dublin store.

Benefits

• We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities.
• As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online.
• Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
• You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.