Store Manager, Dublin

SmartRecruiters, Inc.; Leinster; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Clothing allowance

Career development opportunities

Job summary

COS is seeking a Store Manager in Leinster, Ireland, to take full ownership of store performance and lead a team to deliver exceptional customer experiences. The role blends front-of-house energy with back-end efficiency, driving sales, profitability, and operational excellence.

You will guide managers, merchandisers, and sales advisors, oversee recruitment and onboarding, and create tailored development plans to grow careers.

Qualifications

• Customer-Focused: A strong customer-centric mindset and ability to use feedback to improve performance.
• Business/retail acumen: Understanding KPI’s and commercial drivers in retail.
• Team leadership: Experience leading managers, visual merchandisers, and sales staff.
• Eager to learn: Open to feedback and development opportunities.
• Excellent communication: Clear and empathetic communication with customers and teams.
• Coaching & development: Providing constructive feedback and mentoring.
• Adaptability: Adjusting to shifting priorities and diverse perspectives.
• Operational excellence: Knowledge of store operations, compliance, and merchandising.

Responsibilities

• Guide the store team to deliver personalized styling and memorable customer experiences.
• Drive performance by interpreting sales data and achieving commercial goals.
• Lead managers, visual merchandisers, and sales advisors to exceed service standards.
• Oversee recruitment, onboarding, and training for new staff.
• Identify high-potential individuals and create development plans.
• Manage store operations, compliance, and visual merchandising for excellence.
• Foster a positive, inclusive, and motivating work environment.

Skills

Customer-Focused

Team Leadership

Adaptability & Flexibility

Excellent Communication

Coaching & Development

Operational Excellence

Attention to Detail

Strategic Mindset

Job description

As the Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you’ll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:

Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience.

Interpreting sales data to drive performance and taking ownership of the store’s commercial success

Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards

Managing recruitment processes and ensuring effective onboarding and training for all new team members

Identifying high-potential individuals and creating tailored development plans to support their career growth

Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence

Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
• Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.

Additional Information

• This is afull-timeposition with a contract of 39hours a week.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this, Cos colleagues also receive:

• Generous clothing allowance
• Exciting development opportunities within COS and H&M Group

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.