Fire Alarm and Emergency Lighting Field Service Engineer

Allied Fire Protection Ltd; Cork; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Company vehicle

Laptop

Phone

Training and personal development

Job summary

Allied Fire Protection Ltd, based in Cork, is seeking a motivated Field Service Engineer to join our team. The successful candidate will specialize in servicing and commissioning fire alarm equipment across the Cork City area.

With at least 3 years of experience in the Fire Alarm Industry and a positive can-do attitude, you will provide excellent customer interactions and ensure high standards of service. The role offers a competitive salary package and essential tools for the job.

Qualifications

• At least 3 years proven experience in the Fire Alarm Industry or Electronic/Electrical Systems.
• Full Clean Driving Licence required.
• Fluent in English.

Responsibilities

• Servicing and Commissioning Fire Alarm protection equipment.
• Providing excellent customer service during field visits.
• Producing timely and detailed service reports.

Skills

Experience in the Fire Alarm Industry

Excellent interpersonal skills

Proficient in MS Office

Field service experience

Positive attitude

Electrical background

Familiarity with mobile tools

Job description

Allied Fire Protection Ltd is a leading provider of Fire Protection equipment with a portfolio of public and private sector clients across Ireland. We specialise in the supply, installation, maintenance and commissioning of fire alarm systems, and emergency lighting – delivered by our team of highly qualified and experienced engineers installers.

A new and exciting opportunity is available in the Cork area for a Field Service Engineer. The Engineer will be based mainly around the greater Cork City area but travel further afield will be required from time to time. We are looking for a ‘Can Do’ motivated individual who is keen to join our progressive growing company.

Benefits

• Competitive salary package
• Company vehicle
• Laptop
• Phone
• Training, personal development

Person Specification

• At least 3 years proven experience in the Fire Alarm Industry and/or Electronic/Electrical Systems
• Excellent interpersonal skills, positive ‘Can Do’ attitude
• Electrical or electronic background
• Field service experience desirable
• English speaking
• Proficient in MS Office and/or other software programmes
• Familiarity with mobile tools apps
• Full Clean Driving Licence

Role

• Servicing and Commissioning Fire Alarm protection equipment
• Servicing and Commissioning equipment according to manufacturer's specifications.
• Testing system and analysing any failures.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• Advise management regarding customer satisfaction, product performance, and suggestions for product service improvements.

Key Responsibilities

• Provide excellent customer service and customer support during field visits or when on call
• Build positive relationships with customers and represent Allied Fire in a professional, trusted manner ensuring company vehicle, uniform and paperwork promote professionalism
• Manage all on site service, maintenance and test tasks as required to relevant standards
• Diagnose errors or technical problems and determine solutions
• Carry out preventative maintenance and make recommendations based on age of systems equipment
• Produce timely and detailed service reports
• Cooperate with technical field teams and share information across the company
• Understand and anticipate customer requirements and make appropriate recommendations/briefings
• Provide feedback to management regarding customer requests, satisfaction, product performance, and suggestions for product improvements.
• Follow all company’s Standard Operating Procedures and safe working practices
• Advise and report on change requests for documented processes

Salary

Competitive Salary