Field Services Expert

VusionGroup SA; Cork; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Global mobility opportunities

Supportive work environment

Job summary

VusionGroup SA, a fast-growing retail tech company, is seeking a Project Manager to lead rollout and migration projects across global deployments. You will plan, execute, and monitor large-scale implementations, manage vendors and installation partners, and coordinate cross-functional stakeholders to deliver high-quality outcomes.

In this role you will drive operational monitoring, issue tracking, risk management, and KPI reporting while enabling solution adoption and governance participation

Qualifications

• Proven experience in project management with a strong focus on roll-out, deployment, installation, or migration projects.
• Proven ability to plan, execute, and monitor large-scale implementations, including cost tracking and quality control.
• Solid experience managing vendors, field services, and third-party installation partners.
• Strong customer-facing skills, with experience ensuring solution adoption and participating in governance or steering committees.
• Hands-on experience with operational monitoring, including issue tracking, risk management, and KPI reporting.
• Ability to work cross-functionally to coordinate stakeholders, manage partners/system integrators, and identify add-on sales opportunities.

Responsibilities

• Create, Maintain & Monitor Implementation Plans during Delivery Phase (Installations/Swap, Roll-out, Migration Plan).
• Coordinate Services Rendered to Customers.
• Ensure Operational Monitoring – Issue Tracking – Risk Management.
• Provide KPI’s and Measure Quality of Services Rendered.
• Manage vendors & field services installation third party.
• Represent Vusion in Clients Relationship Governing Bodies.
• Coordinate Communication to Client & Vusion Stakeholders.
• Manage Relationship with Partners/System Integrators.
• Build & Maintain Detailed Maps of the Customers Solutions.

Skills

Project management

Roll-out deployments

Vendor management

Customer facing

KPI reporting

Cross-functional coordination

Risk management

Stakeholder management

Job description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

• During Delivery Phase (Installations/Swap, Roll-out, Migration Plan):
  • Create, Maintain & Monitor Implementation Plans
  • Ensure Quality of Deliverables during Roll-out Projects
  • Track Costs of Projects
  • Ensure Buy-In of Solutions by Customers
• Coordinate Services Rendered to Customers
• Ensure Operational Monitoring – Issue Tracking – Risk Management
• Provide KPI’s and Measure Quality of Services Rendered
• Generic Missions:
  • Manage vendors & field services installation third party
  • Represent Vusion in Clients Relationship Governing Bodies
  • Coordinate Communication to Client & Vusion Stakeholders
  • Manage Relationship with Partners/System Integrators
  • Build & Maintain Detailed Maps of the Customers Solutions

Qualifications

Proven experience in project management, with a strong focus on roll-out, deployment, installation, or migration projects

Proven ability to plan, execute, and monitor large-scale implementations, including cost tracking and quality control

Solid experience managing vendors, field services, and third-party installation partners

Strong customer-facing skills, with experience ensuring solution adoption and participating in governance or steering committees

Hands-on experience with operational monitoring, including issue tracking, risk management, and KPI reporting

Ability to work cross-functionally to coordinate stakeholders, manage partners/system integrators, and identify add-on sales opportunities

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Career Growth: E-learning opportunities and workshops, and global mobility potential