Technical Program Manager, Operations, EMEA

Vantage Data Centers; Ireland; On-site; EUR 90,000 - 120,000; Full time

Job summary

Vantage Data Centers is seeking a meticulous, hands-on Process Development Engineer to support standardization and improvement projects. The role reports to the Business Optimization and Solutions Director and collaborates globally to map processes, analyze deviations, and drive cost-saving initiatives.

You will develop process standards, governance, and documentation, coordinating with stakeholders to surface risks and drive continuous improvement across North American markets and beyond.

Qualifications

• Minimum 8 years of related experience in process improvement and governance.
• Experience with ServiceNow and Salesforce.
• Strong proficiency in MS Office and process documentation.

Responsibilities

• Speak with internal stakeholders regarding their processes and the approvals they are required to get throughout the gating framework.
• Maintain and develop company processes, procedures, and best practices.
• Process mapping, workflow mapping, analysis on deviations for processes across the company.
• Coordinate with internal stakeholders to catalog business process, pain point, risks for the processes the company uses.
• Serve as a subject matter expert to internal stakeholders on process standards.
• Prepare independent internal process maps and process improvement plans from ideas to detailed documentation.

Skills

Process mapping

Workflow mapping

Project management

Stakeholder management

Continuous improvement

Governance

Data analysis

Education

Bachelor’s Degree or equivalent

Lean Sigma Six Certification or PCQ certification

Tools

MS Project

Excel

SharePoint

Salesforce

ServiceNow

Job description

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

Vantage is looking for a meticulous, hands‑on Process Development Engineer to support the team with standardization and improvement projects and programs. This position will report to the Business Optimization and Solutions Director who manages the overall team and department. The role involves collaborating with internal stakeholders, globally, across the gating framework. Responsibilities include process mapping, workflow mapping, analysis on deviations for processes across Vantage Data Centers, globally. Tasks will include optimizing existing processes by working with the business towards shared goals of efficiency, process mapping, and compliance with governance. This role is crucial for obtaining baseline data on processes and will contribute to standardization and cost savings initiatives.

Essential Job Functions

• Speak with internal stakeholders regarding their processes and the approvals they are required to get throughout the gating framework.
• Maintain and develop company processes, procedures, and best practices
• Process mapping, workflow mapping, analysis on deviations for processes across the company
• Coordinate with internal stakeholders to catalog business process, pain point, risks for the processes Vantage uses
• Serve as a subject matter expert to internal stakeholders on process standards
• Maintain and develop company processes and procedures around our internal process development database to guide future process improvement decisions.
• Prepare independent internal process maps and process improvement plans from conceptual ideas and plans to detail process documentation.
• Coordinate with internal stakeholders to surface process and schedule risk associated with perspective projects.
• Serve as a subject matter expert to internal stakeholders on process improvement and process mapping across North American markets.
• Review complex process improvement proposals for new projects, assisting local project teams with evaluating cost, scope, and schedule impacts of proposals.
• Ensure all project work scope has been included in the process improvement plans; verify all scope, durations, and assumptions included in each plan and support the authorization and release of internal budgets and estimates.
• Research new process improvement techniques and develop process roadmaps to ensure competitive pricing related to sustainability, business process design, and other Vantage initiatives.
• Work with vertical peers focusing on continuous improvement to our business processes.
• Analyze process documentation, specifications, proposals, and other documentation to prepare/review/comment on time, cost, and labor estimates for projects.
• Review process take-off as a separate validation of contractor pricing in a manner and level of detail consistent with the project goals.
• Review and implement lessons learned to ensure process improvement data is accurate and competitive.
• Understand and handle competing priorities in a fast-paced environment.
• Develop and maintain relationships with internal stakeholders and partners.
• Additional duties as assigned by Management.
• Demonstrated knowledge of and experience using process improvement software.
• Experience preparing/reviewing contingency evaluation, durations, escalation, reconciliations for process improvement plans.
• Ability to interpret process maps, process documentation, sketches, and specifications.
• Familiarity with process improvement tools and software.
• Extensive experience using Microsoft Office software tools, such as MS Project, Excel, PowerPoint, SharePoint, and Word, to be utilized in managing and reporting process improvement throughput, status, and labor allocation.
• Handle additional duties as assigned by Management.

Job Requirements

• Bachelor’s Degree or equivalent combination of education and experience. Process Mapping Experience, Workflow Experience, Project Management Experience
• Lean Sigma Six Certification or PCQ certification
• 8 years of related experience
• Experience process workflow, governance, process mapping experience
• Process Standardization
• Process governance
• Process and workflow experience with systems and tools such as ServiceNow and SalesForce
• Extensive experience using Microsoft Office software tools, such as MS Project, Excel, PowerPoint, SharePoint, and Word, to be utilized in managing and reporting estimate throughput, status, and labor allocation
• Travel required is expected to be up to 20% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.