Field Service Foreman

SmartRecruiters, Inc.; Celbridge; On-site; EUR 40,000 - 60,000; Full time

Job summary

Veolia Water Technologies is seeking a capable service professional to deliver service excellence nationwide, coordinating engineers, travel, and safety compliance. You will support the Field Service Manager, review timesheets, and ensure quality reporting while maintaining strong customer relationships.

Experience in supervisory roles and a background in the pharmaceutical sector is desirable, with a commitment to safety and ongoing training.

Qualifications

• 2-3 years’ experience in a similar role.
• Experience in a supervisory or related role.
• Proven leadership skills.
• Experience in the Pharmaceutical industry is desirable.

Responsibilities

• Deliver Service Excellence and ensure customer satisfaction.
• Travel nationwide to customers' sites to ensure works follow approved method statements and to spot-check Health & Safety.
• Proactively work with the Field Service Manager, providing feedback or analyses of team performance or site issues.
• Manage and review engineers' timesheets and keep them up to date.
• Review overtime calculations prior to payment.
• Review Service Team average working hours for compliance with legislation.
• Ensure reports are completed per Customer/Company requirements.
• Manage the on-call rota.
• Ensure team members comply with Company Safety Policy.
• Prepare documentation for engineers' site visits (Training docs, Inductions).
• Participate in weekly Service Team meetings.
• Attend training courses and learn Company Equipment and Applications.

Skills

Leadership

Communication

Team supervision

Job description

Are you looking for a role withmeaningful experienceand an opportunity to grow?

And you’d like to work in a company committed to the environment? Join Veolia!

Veolia aims to be the benchmark company for ecological transformation . Our mission to “ Resource the world ” demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet.

By joining Veolia Water Technologies, not only will you become a Resourcer, but you will also take part in providing complete solutions for water treatment. By innovating in key areas such as sustainable development, and resource and product recovery, we want to offer water-related solutions suited for every application.

At Veolia Water Technologies, we are committed to empowering our employees, to make their own decisions and to make a real difference.

Become a player in ecological transformation by joining us!

Job Description

Service Duties:

• To deliver “Service Excellence" and ensure customer satisfaction at all times.
• To travel nationwide to customers' sites to ensure all works are carried out in line with approved method statements and to spot-check Health & Safety requirements.
• Proactively work with the Field Service Manager, communicating feedback or analyses of team performance or any site issues.
• Manage and review engineers' timesheets ensuring they are always up to date.
• Review overtime calculations prior to payment.
• Review the Service Team average working hours ensuring they are compliant with legislative requirements.
• Ensure reports are properly completed in line with Customer/Company requirements.
• Management of the on-call rota.
• Ensure that team members are compliant with all aspects of the Company Safety Policy.
• Prepare documentation for engineers' site visits (Training documents, Inductions).
• Participate in weekly meetings with the Service Team.
• Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.

Health & Safety

• Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
• Adhere to site rules and participate in site inductions as and when required.
• Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.

AD Hoc Duties

• You may be required to travel overseas on business, training or related business from time to time.
• Any other Ad Hoc duties as required

Additional Information

• 2-3 years’ experience in a similar role
• Experience in a supervisory or related role.
• Proven leadership skills.
• Experience in the Pharmaceutical industry is desirable.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.