Field Service Engineer – Sales & Customer Solutions

Capital Resourcing Group; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Capital Resourcing Group is seeking a Field Service Engineer to install, commission, service and troubleshoot specialist food-processing equipment across Ireland. You will spend significant time on customer sites, building trusted relationships and understanding operating performance.

You should combine hands-on engineering with the ability to discuss improvements in efficiency, yield and ROI with customers, spotting opportunities for upgrades and additional solutions while maintaining credible

Qualifications

• Strong mechanical/electro-mechanical engineering background.
• Field service, installation, commissioning and fault-finding experience.
• Excellent customer-facing and relationship-building skills.
• Commercial acumen to identify and develop sales opportunities.
• Experience with meat, fish, poultry or other food-processing machinery preferred.
• Willingness to travel regularly across Ireland, with UK and international travel as needed.
• Electrical knowledge, with PLC/software experience advantageous.

Responsibilities

• Install, commission, service and troubleshoot food-processing equipment across Ireland.
• Provide technical support and customer training.
• Spend significant time embedded in customer sites to understand equipment performance.
• Spot opportunities for upgrades and replacement equipment.
• Develop commercial opportunities and communicate value to customers.

Skills

Mechanical engineering

Field service

Customer facing

Sales awareness

Food processing

Electrical knowledge

Travel willingness

Tools

PLC programming

Job description

Location: Field based, but must be based in Ireland, ideally within commuting distance of Dublin.

Are you a Field Service Engineer who sees more than the fault in front of you?

My client is looking for an experienced Field Service Engineerwho can combine excellent hands-on engineering skills with the ability to understand the bigger picture for the customer.

At its heart, this is a field service role. You’ll install, commission, service and troubleshoot specialist food-processing equipment across Ireland, as well as providing technical support and customer training.

But because you’ll spend significant time embedded in customer sites and working directly with their equipment, you’ll also be in a great position to understand how their machinery is performing, build trusted relationships and spot opportunities for upgrades, replacement equipment and additional solutions.

The key is credibility. You need to be equally comfortable working on the machinery and talking to customers about how they could improve performance, efficiency, yield and ROI. This isn’t about hard selling. It’s about using your technical expertise and understanding of the customer’s operation to recognise where an additional investment could genuinely benefit their business, and then helping to develop that opportunity.

You’ll need:

• A strong mechanical/electro-mechanical engineering background
• Field service, installation, commissioning and fault-finding experience
• Excellent customer-facing and relationship-building skills
• The confidence and commercial awareness to recognise and develop sales opportunities
• Ideally, experience of machinery within meat, fish, poultry or other food-processing environments
• Electrical knowledge, with PLC/software experience advantageous
• Willingness to travel regularly, including overnight stays of up to four nights per week, primarily across Ireland with occasional UK and international travel

Previous sales experience would be useful, but it isn’t essential. What matters is that you’re technically credible, naturally good with customers and able to recognise when there’s an opportunity to solve a wider problem.

The remuneration package reflects both the technical and commercial elements of the role and includes a commission-related bonus scheme.

If you’re a strong Field Service Engineer who enjoys fixing problems, getting to know customers and spotting opportunities to help them get more from their equipment, I’d like to hear from you.