Field Service Engineer (Leinster)

Uniphar Group; South Dublin; On-site; EUR 42,000 - 55,000; Full time

Job summary

Uniphar Group is seeking a Field Based Service Engineer to provide on-site support across Leinster, Ireland, servicing a wide range of surgical, ophthalmic and general medical equipment. You will perform installations, preventive and corrective maintenance, and quick-response troubleshooting for customers.

The role requires a biomedical/electronics/electrical/mechanical/instrumentation engineering background and a driving license.

Qualifications

• Degree or diploma in Biomedical/Electronics/Electrical/Mechanical/Instrumentation engineering.
• Field service experience in medical devices preferred.
• Strong problem-solving for fault diagnosis and hardware/software issues (Windows-based).
• Flexible, multi-tasking and able to work under pressure.
• Excellent organizational and communication skills.
• Full driving license.

Responsibilities

• Installations, preventative and corrective maintenance on surgical, ophthalmic and general medical equipment.
• Prioritize jobs and respond quickly to customer issues to minimize downtime.
• Troubleshoot and diagnose root causes.
• Ensure devices meet manufacturer guidelines and calibration procedures.
• Maintain calibration of test equipment.
• Arrange installation and commissioning of new devices with sales and customers.
• Complete ISO-traceable paperwork for audits and invoicing.
• Liaise with suppliers and third-party companies as required.
• Maintain parts stock to sufficient levels.
• Provide device care guidelines and training to customers.
• Assist logistics for device movement for installations.
• Attend manufacturer training to achieve trained status.
• Undertake online training to maintain status.

Skills

Biomedical Eng

Electronics

Electrical

Mechanical

Instrumentation

Education

Biomedical Eng

Electrical Eng

Tools

MS Office

Calibration Equipment

Diagnostic Tools

Job description

Purpose of Role:

This role will be a Field based Service engineer providing technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across Leinster, Ireland.

P** rincipal Duties and Responsibilities:

• Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical, Ophthalmic general Medical equipment including (theatre lights, medical gas pendants, Zeiss devices, Surgical devices, Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, Urodynamics equipment etc.

• Ability to prioritise jobs and respond quickly to customer issues ensuring minimal customer operational downtime.

• Ability to troubleshoot and diagnose root cause of problems to ensure correct and efficient repair for customers.

• Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures and check sheets.

• Ensure all test equipment used is within calibration and in good working condition.

• Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.

• Completion of relevant paperwork to ISO standards for traceability, audits and invoicing.

• Dealing with suppliers and third-party companies as required.

• Maintaining parts stock to sufficient levels.

• Responding to customer queries and questions and escalating issues when required, including passing on potential leads to the Sales team.

• Customer focused with the ability to support the sales department for demonstrations and trade shows as required.

• Supplying device care and maintenance guidelines and training to current and new customers.

• Working with Logistics Department to move devices as required for installations and demonstrations.

• Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve manufacturer engineer equipment trained status.

• Undertake online training courses as required to achieve manufacturer engineer equipment trained status.

Role Requirements:

• A background in Biomedical/Electronics/Electrical/Mechanical/Instrumentation engineering with experience of working in a field role is preferable. (Having worked in similar role with medical device experience would be a distinct advantage).

• Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical/ Instrumentation Engineering is preferable.

• A good problem solver for fault diagnosis and resolution for both hardware and software (mostly windows based) issues. Fast learner, with the ability to think independently and creatively.

• This is a busy role and will require an individual who can be flexible, multi-task and prioritise with the ability to work under pressure.

• Excellent organisational and communication skills are also essential.

• Highly motivated and able to work independently under own initiative as well as part of a team.

• Knowledge and interest in the healthcare industry.

• Excellent computer skills, good working knowledge of Microsoft Office Suite.

• Dynamism and flexibility are essential.

• Competent in performing and completing tasks.

• Ability to work well and stay calm under pressure and good disposition.

• Full driving license required

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