Field Service Engineer - Ireland

Draeger, Inc.; Leinster; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Company car or car allowance

Healthcare cash plan

Discounted critical illness/dental/zip

Discounted shopping & leisure vouchers

Charity Giving scheme

Job summary

Dräger Ireland is seeking a skilled Field Service Engineer to perform maintenance visits, repairs, and commissioning of safety devices across Leinster. You will work with a regional team, ensuring high-quality service delivery and adherence to quality systems.

This role involves travel, documentation, and collaboration with sales and project teams. The ideal candidate has engineering qualifications and a Track record with capital equipment, preferring SCBA or gas-detection systems, and strong

Qualifications

• A National certificate, diploma or degree in a related Engineering subject is essential.
• Two+ years of experience with capital equipment or systems; ideally with SCBA or Fixed Gas Detection.
• Strong customer service and communication abilities are required.

Responsibilities

• Perform scheduled maintenance visits and repairs on safety devices.
• Install and commission safety devices as directed.
• Provide feedback to Service Management and Sales teams on field issues.
• Maintain required documentation and test procedures for field work.
• Support sales with replacement programs and related events.
• Maintain assets and tools in accordance with company guidelines.

Skills

Customer care

Communication skills

Team orientated

Negotiation skills

IT competence

Education

National Certificate/Diploma/Degree inEngineering

Job description

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it\'s about the most important thing: it\'s about life.

About the role

• Perform scheduled maintenance visits and corrective repairs, as directed, on Safety devices such as SCBA apparatus and Fixed Gas Detection Systems
• Perform warranty repairs, as directed, on Safety devices.
• Perform installation and commissioning activities, as directed, on Safety devices.
• Perform technical corrective actions, as directed on Safety devices.
• Complete required company documentation, such as electronic test procedures, as necessary.
• Provide feedback of the quality situation and any issues from field to the Service Management
• Team via regular meetings within local team.
• Work within the processes of Draeger\'s quality system & work instructions.
• Track installed base accuracy and report variances to Service Support Team.
• Provide support to sales for replacement / special sales programs.
• Provide support to sales and marketing for congresses, exhibitions, demos,
• workshops, etc.
• Provide support to sales to develop contracts and assist in achievement of business goals.
• Maintain company assets such as laptops etc. & tools in accordance with company guidelines.

Shared responsibilities

All employees have a responsibility:

• to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
• to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
• to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

All expectations, tasks and responsibilities of this role relate to all Dr\'er Group entities in UK and Ireland

Reporting Relationships

Manager - Regional Service Manager

Size of team/environment - There is a service team of 5 engineers working closely with sales, projects , customer services etc. Engineers are nationally based to support service contracts and providing a high level of customer service

Role Requirements

Education/Qualifications

• A National Certificate, Diploma or Degree in a related Engineering subject is essential

Related Experience

• Previous relevant experience, typically gained over a period of two years or more, is ideal.
• Applicants for the position should have proven experience over a wide range of capital equipment & systems. Ideally with experience with either SCBA breathing apparatus or Fixed Gas Detection Systems

Skills, Special Competencies

• Able to deliver a high level of customer care and develop long standing customer relationships.
• Ability to organise and prioritise to meet a wide range of diverse & demanding activities.
• Be reliable, honest & trustworthy and act as an ambassador for the company at all times.
• Team Orientated.
• Good communication skills.
• Assertiveness skills.
• Negotiation skills.
• IT Competent.

Dr\'er\'s Benefits

• 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
• Company car or monthly car payment allowance
• Discounted critical illness cover, dental cover and partner life assurance
• Healthcare cash plan
• Discounted shopping & leisure vouchers
• Charity Giving scheme

Dr\'er\'s dedication

At Dr\'er we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!