Field Service Engineer - Generators & Diagnostics

Cummins; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Cummins Inc. is seeking a technical specialist to diagnose and execute complex generator repairs at the customer site. You will be the primary contact for customers and will ensure timely, effective service while adhering to safety standards.

Responsibilities include conducting preventative maintenance, detailing service work, and training technicians. You will maintain vehicle/tools and document all service activities, reporting to site management as required.

Qualifications

• Demonstrates ability to establish productive customer relations.
• Diagnoses and executes complex repairs at customer sites.
• Follows documented procedures for service delivery.
• Performs preventative maintenance per schedules and standards.

Responsibilities

• Establishes and develops customer relations and ensures prompt attention to needs.
• Applies specialized tools and procedures to diagnose and complete repairs at customer sites.
• Performs preventative maintenance on power generation products in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches technicians and apprentices as needed.

Skills

Customer support

Diagnostic ability

Repair planning

Documentation

Health & Safety awareness

Tools

Specialized tools

Electronic service tools

Mechanical tools

Job description

Cummins Inc. is seeking a technical specialist to diagnose and execute complex generator repairs at the customer site. You will be the primary contact for customers and will ensure timely, effective service while adhering to safety standards.

Responsibilities include conducting preventative maintenance, detailing service work, and training technicians. You will maintain vehicle/tools and document all service activities, reporting to site management as required.