Field Service Engineer — Electro-Optical Systems

KLA; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

KLA is seeking a Customer Support Engineer based in Dublin, Ireland. You will deliver high-impact support for complex electro-optical and electro-mechanical equipment at customer sites, ensuring high customer satisfaction and coordinating with global teams.

The role requires degrees in Electronics/Electrical or Mechanical Engineering, strong problem-solving, and willingness to travel across Europe. Training periods in USA/Asia and a dayshift pattern with cycle allowance are included.

Qualifications

• Master's Level Degree in Electronics, Electrical or Mechanical Engineering (0 years experience).
• Bachelor's Level Degree in Electronics, Electrical or Mechanical Engineering with 2 years related experience.

Responsibilities

• Customer service activities updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site.
• Representing the company to the customer and accountability for customer satisfaction with service.
• Coordinating actions with customers to minimize downtime.
• Preparation of field service report on customer support activity and providing documentation to other supporting functions on recurring problems.
• Interface with technical support, headquarter engineering and manufacturing engineering on maintenance procedures and equipment reliability.

Skills

Analytical problem solving

Presentation/communication

Willingness to travel

MS Office

Driving licence

Education

Master's degree in Electronics/Electrical/Mechanical Engineering

Bachelor's degree in Electronics/Electrical/Mechanical Engineering

Job description

KLA is seeking a Customer Support Engineer based in Dublin, Ireland. You will deliver high-impact support for complex electro-optical and electro-mechanical equipment at customer sites, ensuring high customer satisfaction and coordinating with global teams.

The role requires degrees in Electronics/Electrical or Mechanical Engineering, strong problem-solving, and willingness to travel across Europe. Training periods in USA/Asia and a dayshift pattern with cycle allowance are included.