Field Quality Representative-Dublin Dispense

CPM Ireland

Dublin

On-site

EUR 33,000 - 34,000

Full time

3 days ago

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Benefits offered by this job

Company vehicle

Fuel support

Ongoing training and development

Supportive team environment

Leading consumer brands

Recognition programmes and rewards

Career progression opportunities

Job summary

CPM Ireland is seeking a field-based role to ensure Diageo's draught beer brands are served to the highest standard across Dublin venues. The role focuses on maintaining beer dispense equipment, delivering exceptional customer service, and upholding safety and quality standards.

You will work on cleaning, commissioning, and occasional on-call duties with additional pay, travel throughout the territory, and opportunities for training and career progression within CPM Ireland.

Qualifications

Beer line cleaning experience essential.
Experience with Surge automated line cleaning system desirable.
Full driving licence is essential.
Excellent interpersonal and communication skills.
Ability to build and maintain excellent client relationships.
Ability to manage clients professionally.
Knowledge of beer dispense systems and equipment desirable.
Knowledge of beer dispense fault finding desirable.
Target driven with proven KPI achievement.
Organised with strong prioritisation.
Excellent commercial awareness.
Energetic and enthusiastic.
Electrical or plumbing experience desirable.
Experience diagnosing faults.

Responsibilities

Ensure Diageo beer brands look and pour perfectly across the defined territory.
Complete dispense line hygiene procedures for every account within the territory.
Maintain focus on Guinness Quality Standards during calls.
On a rota basis, provide out-of-hours support for issues relating to beer dispense systems and equipment (additional payment for on-call).
Act as first point of contact for a defined set of calls in the territory.
Respond to and resolve customer emergency calls.
Record Diageo Ireland assets accurately in trade.
Product quality tracking and reporting.
Carry out Age of Beer reporting and beer tagging.
Build and maintain strong customer relationships.
Assist with outlet refurbishments and system upgrades when required.
Complete tap resites when required.
Install and withdraw dispense equipment (permanent and temporary).
All duties to company standard and within SLA's.
Work professionally for CPM and our client Diageo.
Operate within health and safety standards.
Generate new ideas for improvements.
Strive for high standards of performance.
Undertake other duties as instructed by line manager.

Skills

Beer line cleaning

Surge system

Driving licence

Interpersonal skills

Client relationships

Professional communication

Beer dispense systems

Fault finding

KPI targets

Prioritisation

Commercial awareness

Electrical/plumbing experience

Fault diagnosis

Education

Leaving Certificate

Trade qualification

Job description

Are you passionate about beer, do you want to be a key player in ensuring consumers get the perfect pint of Diageo’s market leading draught beer brands such as Guinness, Harp, Rockshore, Carlsberg or Smithwick’s then this is the role for you. The primary focus of this CPM role is to maintain Diageo beer dispense equipment across venues in Dublin. The role may in the future also include working across any section of the full CPM Guinness Quality Team.

Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPMs business proposition so as a key member of the QSP team this role is expected to make a significant contribution to delivering value for our client demonstrating initiative to drive best practice and continuous improvement. A “can-do” attitude combined with a customer-centric focus is essential for success in this role.

The primary responsibilities for this role are:

Ensure the Diageo range of draught beer brands look and pour perfectly across the defined territory.

Complete dispense line hygiene procedure for every account within the defined territory within a structured journey plan for the area.
Maintain a focus on the 7Cs Guinness Quality Standards for every call in the defined territory.
On a rota basis provide out-of-hours support during evenings and weekends to respond to operational issues relating to beer dispense systems and equipment. Additional payment will be provided for on-call duties.
Act as the first point of contact for a specific set of calls in the territory.
Respond to and resolve customer emergency calls.
Accurate recording of Diageo Ireland assets in trade.
Product Quality Tracking and reporting.
To carry out Age of Beer reporting and return beer tagging.
To build and maintain strong customer relationships.
To assist with outlet refurbishments and system upgrades when required.
To complete tap resites when required.
The installation and withdrawal of dispense equipment to include permanent and temporary equipment when required.
All the above to be completed to company standard and within all specified SLA’s.
To operate in an effective, efficient and professional manner when completing all tasks and representing CPM and our client Diageo.
To work within industry health and safety standards.
To generate new ideas and ways of working.
To consistently strive to reach highest standards of performance for customers.
To always ensure that you operate in an effective and efficient manner to complete all tasks.
To undertake any other duties and responsibilities as instructed by your line manager.

Experience:

Beer line cleaning experience essential.
Experience of using the Surge automated line cleaning system desirable.
Full driving licence is essential.
Excellent Interpersonal and communication skills
Ability to build and maintain excellent client and customer relationships.
Can demonstrate a clear ability to manage client and customers in a professional manner.
Knowledge of beer dispense systems and equipment desirable.
Knowledge of beer dispense fault finding desirable.
Target driven with proven record of achieving KPI’s.
Organised and can manage a host of priorities.
Excellent commercial awareness
Energetic and enthusiastic
Previous electrical or plumbing experience desirable
Experience diagnosing faults.

Qualifications: