Quality Dispense Team Leader ROI

C&C Group Plc; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

C&C Group plc is seeking a Quality Dispense Team Lead to manage a small team of dispense technicians across multiple locations in Ireland. You will oversee routine servicing and maintenance of beer, cider, wine, and carbonated soft drink dispense equipment, ensuring the highest quality of product dispense and excellent customer service.

You will report to the Brands Dispense Quality Manager and be responsible for scheduling, quality assessments, and safety compliance while supporting sales teams

Qualifications

• Minimum 1 year experience in a Quality Dispense or Installation technician role.
• Basic understanding of refrigeration/electrics/plumbing.
• Full and valid driving license.

Responsibilities

• Manage a small team of dispense technicians.
• Undertake routine servicing and maintenance of dispense equipment to ensure quality.
• Plan and monitor team schedules to meet KPIs and service commitments.
• Investigate issues and initiate corrective actions with appropriate personnel.

Skills

Team leadership

Maintenance planning

Budget awareness

Health & Safety

Time management

Driving licence

Tools

Refrigeration basics

Electrical basics

Plumbing basics

Job description

Ireland is home to Bulmers, the best loved Irish cider in the world. We grow the apples there and make the cider in the heart of Clonmel, Co. Tipperary where our own orchards are the pride of the town. Our Bulmers cider is a fabric brand in Ireland, the number one by far and our teams in Ireland are proud to manufacture, market, distribute and sell to thousands of customers, with teams right across Ireland and offices in major cities like Dublin, Clonmel and Cork.

About the role

Bulmer's Ireland are looking for a Quality Dispense Team Lead to join the Brands Dispense team! You will be reporting to the Brands Dispense Quality Manager, where you will be primarily be responsible for a small team of Quality Dispense Technician's undertaking routine servicing and maintenance of beer, cider, wine, draught cocktails & carbonated soft drink dispense equipment to ensure the highest quality and standard of product dispense.

What you’ll be doing

Duties to include:

• Responsible for managing a small team of dispense technicians
• Undertake routine servicing & Maintenance of beer, cider & carbonated soft drink dispense equipment, ensuring highest quality & standard of product dispense.
• Liaise with fellow colleagues to ensure effective & efficient service is delivered.
• Responsible for completion on own & teams work schedule in line with pre-determined Key Performance Indicators
• Assessments of quality work, trade information, reporting, stock control, periodic equipment census & as when the business requires assist & support in preparation of planned maintenance scheduling.
• Quality work across any location in NI in line with business needs.
• In certain circumstances requirement to be available for overtime / weekend work e.g. scheduled events.
• Prioritise to ensure quality & efficient response to customer complaints and breakdowns associated with dispense equipment or regarding the quality of beer, cider and carbonated soft drinks.
• At times you will also be required to investigate, diagnose and promptly report problems, and take appropriate corrective action.
• This may involve investigating and arranging replacement of kegs with Quality control issues and ensure all the correct associated paperwork is completed as necessary with appropriate personnel advised.
• The Company reserves the right to move team lead roles between install and maintenance as business needs dictate.
• The role may require the successful candidate to train own and customers' staff in product installation or dispense technique with particular attention to Health and Safety and correct storage for beer, cider and carbonated soft drinks.
• Be responsible for general management of the team including absence management, performance management and tracking team
• Ensure effective communication with sales team to help identify opportunities and risks.
• Any other duties assigned by line manager

About you

• You have a minimum of 1 years’ experience in a Quality Dispense or Installation technician role and have basic understanding of refrigeration/electrics/plumbing.
• You have a full and valid driving license.
• You have the ability to assist with budgetary control
• Basic understanding of refrigeration/electrics/plumbing
• High level of flexibility and the ability to be mobile across ROI
• Health & Safety awareness
• Be highly observant to identify issues relating to non-compliance and opportunities to facilitate additional sales
• Effectively plan journeys to ensure efficient use of resources and excellent time management skills.
• Ability to identify and implement efficiencies to challenge and improve ways of working

About us

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.

From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.