Field Application Specialist - Fluid Management Technologies

Sartorius; Cork; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Personal and Professional Development

Work-life Balance

International collaboration

Health & Well-Being

Job summary

Sartorius in Ireland seeks a Field Application Specialist to join the Application Services Team, providing product expertise, application knowledge and technical support across the customer’s process. You will design, validate and implement products, support sales with design and demonstrations, and assist customers with application development and training.

The role requires familiarity with bioprocessing, MSAT and single-use technologies, and an ability to travel up to 50% to the UK, Nordics

Qualifications

• Bachelor's degree in biology, biochemistry, biotechnology or related field; Masters or PhD advantageous.
• Experience in process development, MSAT or bioprocessing in biotech/pharma or CDMO environments."
• Understanding of biopharmaceutical processes and troubleshooting.
• Strong communication skills and customer focus; highly organized with good planning.

Responsibilities

• Support sales with product presentations, demonstrations and application studies.
• Lead trials and demos to achieve intended results and generate trial reports.
• Provide technical field support, troubleshoot and resolve implementation issues.
• Collaborate to define trial scope, acceptance criteria and build professional reports.

Job description

Do you have experience in process development, bioprocessing or MSAT? Are you looking to leave the lab and use your scientific knowledge and strong communication skills in a commercial role?

We are looking for a Field Application Specialist to join the Application Services Team to be responsible for offering product expertise, application knowledge and technical support along each step of the customer’s process and for bringing the products’ technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration and supporting customers for application development work, initial startups and training.

You will be ideally familiar with fluid management technologies – Single Use products e.g: aseptic connection – disconnections, bioprocessing bags (Flexboy/Flexsafe/Flexel), transfer sets, mixing systems, storage solutions freeze and thaw solutions, fill and finish solutions, sampling systems.

The North Europe team consists of 6 professionals, composing part of the wider European application specialist organisation, incorporating 43 team members, and we’re looking forward to shaping the future with you.

Your territory will predominantly cover Ireland with occasional travels across the UK, Nordics and Benelux. You will be based in Ireland from home with up to 50% travel required and ideally living close to an international airport.

What you will accomplish together with us

• Support the sales organisation on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
• Be responsible for the assigned product line (Single Use FMT products) to support sales target achievement in defined territory
• Support sales in the customer process and URS analysis, and generate application trials to help design optimised products in line with application requirements
• Provide technical support proactively, answer enquiries and resolve implementation problems in the field for customers
• Support quality department in the quality complaint process by troubleshooting and analysing customer processes for better investigation and resolution
• Collect, compile and verify and analyse data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
• Report on competitors’ products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
• Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

What will convince us

• Minimum Bachelors’ degree in biology, biochemistry, biotechnology, or related discipline, although Masters’ or PhD advantageous.
• Previous experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO environment of field experience in a similar role
• Understanding of biopharmaceutical processes, troubleshooting, optimisation
• Strong customer focus with great communication skills
• Highly organised and capable of planning own schedule
• Team player, able to interact with people across different functions internationally, whilst being comfortable working independently
• Strong analytical skills and the ability to problem solve technical issues
• Demonstrate the ability to present data, findings and recommendations to customers

In order to commence working with us, the successful candidate must have the right to work in Ireland.

What we offer

As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs and internal seminar offerings
• Work-life Balance: Remote options, flexible work schedules
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
• Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
• Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services

Benefits

Attractive Working Conditions

• 37.5 hours working week
• 25 days annual leave, plus public holidays

Health & Wellbeing

• Competitive benefits package, including:
  • Private Medical Insurance
  • Private Dental Insurance
  • Group Life Assurance
  • Long-term Disability Insurance
  • Cycle to work scheme (employee paid)
  • Defined Contribution Occupational Pension