Fees Officer

National College of Ireland; Dublin; Hybrid; EUR 39,000 - 56,000; Full time

Job summary

National College of Ireland is seeking a responsible Administrator to manage student fee activities within the Finance Department. You will issue invoices, collect fees, process refunds, and oversee fee administration for Apprenticeship programmes.

You will also handle grants, follow up on overdue accounts, and maintain accurate fee records. The role requires strong numerical ability, attention to detail, and proficiency with student systems like Ellucian/Quercus.

Qualifications

• Experience within a similar position or finance-related position.
• A bachelor’s degree in accounting or other finance related discipline.

Responsibilities

• Administer the student fees function within the Finance Department.
• Issue invoices and collect student fees.
• Process student fee refunds.
• Oversee the financial administration of Apprenticeship programmes.
• Administer student grants.
• Follow up on overdue accounts.
• Maintain fee records and student account information.
• Process card payments and other receipts.
• Administer direct debit collections.
• Record bank transfers and prepare lodgements.
• Reconcile and update payment records.
• Maintain student fee data within the student administration system (Ellucian/Quercus).
• Produce regular management and fee reports.
• Test enhancements to online payment processes.
• Support system upgrades and process improvements.
• Respond to student fee queries by phone, online, and in person.

Skills

Excel mastery

Financial administration

Accounts processing

Reporting & data management

Collegial communication

Education

Bachelor’s degree in accounting or finance

Tools

Ellucian/Quercus

Job description

Purpose of the Role

To manage all student fee-related activities efficiently and accurately while supporting the Management Accountant in improving, automating, and integrating fee collection and administration processes.

Reporting to

Management Accountant

Key Relationships

* Management Accountant

* Director of Finance / Finance Department

* Registrar

* Student Services

* Students

Key Areas of Responsibility

Student Fees Administration

• Administer the student fees function within the Finance Department
• Issue invoices and collect student fees.
• Process student fee refunds.
• Oversee the financial administration of Apprenticeship programmes
• Administer student grants
• Follow up on overdue accounts.
• Maintain fee records and student account information

Financial Processing

• Process card payments and other receipts.
• Administer direct debit collections.
• Record bank transfers and prepare lodgements.
• Reconcile and update payment records.

Systems and Reporting

• Maintain student fee data within the student administration system (Ellucian/Quercus).
• Produce regular management and fee reports.
• Test enhancements to online payment processes.
• Support system upgrades and process improvements.

Customer Service

• Respond to student fee queries by phone, online, and in person.
• Maintain fee-related content on the college website.

Process Improvement

• Assist with automation and integration of fee-related processes.
• Keep informed about student funding schemes and grants.
• Contribute to operational efficiencies within the finance function.

Experience/Qualifications

Essential

• Experience within a similar position or finance-related position.
• A bachelor’s degree in accounting or other finance related discipline.

Desirable

• Familiarity with the third-level Irish higher education environment and associated administrative processes.
• A recognised professional accountancy qualification would be an advantage; applications from part-qualified accountants with relevant experience are also welcomed.

Skills and Competencies Required

Technical Skills

• Intermediate/Advanced Microsoft Excel.
• Good knowledge of other Microsoft Office applications.
• Financial administration and accounts processing.
• Reporting and data management.
• Student administration systems experience (desirable).

Personal Competencies

• Strong numerical and analytical ability.
• Highly organised and having excellent attention to detail.
• Ability to work independently and use initiative.
• Strong organisational and time-management skills.
• Excellent customer service and communication skills (face-to-face and telephone)
• Flexible and collaborative approach.

Salary: €39,164 to €56,013 (Specialist/ Senior Administrator salary band)

Annual Leave: 24 days per annum

Contract: Permanent

Hours: Full-Time

Language: Fluent English

All applicants must hold valid permission to work in Ireland

Closing date for applications is the 1st of October 2026 by 5pm.

Note: The functions and responsibilities assigned to this role are based on the current stated role and objectives of the college. These functions and responsibilities may alter in line with any change in the role and objectives of the NCI.

The Importance of Confidentiality

We would like to assure you that protecting confidentiality is our number one priority. You can expect that all enquires, applications and all aspects of the proceedings are treated as strictly confidential and are not disclosed to anyone, outside those directly involved in that aspect of the process.

Candidates' Obligations

In submitting a completed Curriculum Vitae and supporting documentation, candidates are declaring:

That all the particulars furnished in their application are true and correct without omission and that they are aware of the qualifications and particulars for this position.

That to the best of their knowledge that there is nothing in relation to their conduct, character or personal background of any nature that would adversely affect the position of trust in which they would be placed by virtue of this appointment.

Their irrevocable consent to NCI making such enquiries as deemed necessary in respect of their suitability for the post in respect of which their application is made.

Their acceptance and confirmation of the entitlement of NCI, as appropriate to, reject their application, or to terminate their employment (in the event of a contract of employment having been entered into on foot of this competition) if they have omitted to furnish NCI with any information relevant to their application or their continued employment or where they have made any false statement or misrepresentation relevant to this application or their continuing employment with the College. #

Candidates should note that they may be required to submit documentary evidence in support of any particulars given by them in their application for the post.

National College of Ireland is an equal opportunities employer and is a Member of the Athena SWAN Charter. NCI is committed to serving our diverse community and welcomes applications from underrepresented groups.