Facilities Systems Coordinator

Manchester Arndale; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

OCS UK & Ireland is seeking a Systems Coordinator to manage facilities work management systems, CMMS development, and reporting. You will update CMMS data, optimise preventive maintenance, and ensure documentation is current across sites.

The role involves training facilities staff, liaising with Projects and IT teams, and generating routine and ad hoc management reports.

Qualifications

• Experience in a similar facilities/helpdesk role.
• Strong problem-solving and customer-focused mindset.
• Knowledge of CMMS tools and IT systems used in facilities.

Responsibilities

• Coordinate maintenance activities and CMMS-related tasks.
• Develop reports and support PM optimisation.
• Provide IT support to facilities staff and VIP users.

Skills

VIP user support

Customer-centric

Problem solving

Dynamic helpdesk

Tools

Emaint CMMS

Concept CMMS

ServiceNow

Office365

Teams

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Systems Coordinator Duties.

• Central role in Facilities Work Management including planning/scheduling of maintenance activities.


• Take responsibility for ongoing Computerised Maintenance Management System (CMMS) development.


• Create, configure and update CMMS reports to the various site’s Facilities teams as required.


• Assist with keeping the plant and equipment database on the CMMS up to date.


• Central role in Preventive Maintenance (PM) Optimisation and Standardisation including research on best practices.


• Assist with development of electronic Work Orders.


• Ensure floor plans and other drawings are updated as required through use of AutoCAD.


• Visit various sites to meet with Facilities staff and provide training when necessary.


• Liaise with Projects team to promote ‘Soft Landing’ policy for new builds and refurbishments.


• Assist Facilities Systems Team with preparation of progress reports and presentation materials.


• Propose ideas and solutions as applicable to FM processes and procedures.


• Develop and update flow charts to graphically represent Facilities processes.


• Compile periodic reports.


• Assist with development and integration of Facilities IT support systems.


• Assist department with ISO accreditation.


• Regular updating of the client’s Regulatory Requirements document.


• Work with relevant stakeholders on introduction of BIM.


• Assist in Continuous Improvement measures across all Facilities systems.


• Assist with Facilities / Asset Management improvement initiatives.


• Central point of contact for all Office-Space matters


• Generate monthly and weekly reports for the management team.


• Generate ad hoc reports for colleagues with access to the Visual Directory


• Continuously update Office-Space to ensure the most up-to-date information is always available

Competencies:

• Provenexperience in a similar role


• A service-minded attitude with previous IT support experience.


• Strong understanding of Windows, Emaint CMMS, Concept CMMS


• Knowledge of Service Now, Office Space, Office365, and Teams.


• Excellent problem-solving skills and a deep understanding of troubleshooting.


• A customer-centric approach with a can-do attitude.


• Ability to work in a dynamic helpdesk environment, providing support to VIP users

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.