The Facilities Manager will lead the day-to-day operations of the facilities team, ensuring the effective management, maintenance and presentation of a high-quality working environment. The role involves overseeing building operations, workplace services, space utilisation and equipment, while ensuring compliance with health, safety and operational standards.
The successful candidate will be proactive, adaptable and customer-focused, with the ability to manage competing priorities, lead service delivery and identify opportunities for continuous improvement.
Main Duties & Responsibilities
- Lead and coordinate daily facilities operations, ensuring a high standard of service delivery.
- Build strong relationships with internal and external stakeholders, anticipating and responding to their requirements.
- Oversee building maintenance, repairs, workplace presentation and associated services across multiple floors and buildings.
- Manage office space planning, desk installations, team relocations and workplace reconfigurations.
- Maintain facilities records, floor plans, operational calendars and relevant documentation.
- Oversee building management systems (BMS), HVAC operations and associated mechanical and electrical services, identifying issues and coordinating resolutions.
- Liaise with building management teams on operational matters and maintenance requirements.
- Manage CAFM, helpdesk, asset management and financial management systems.
- Coordinate facilities helpdesk activities, ensuring requests are logged, assigned, resolved and escalated appropriately.
- Ensure compliance with company policies, procedures, contractual obligations and health and safety requirements.
- Manage purchase orders, supplier invoices, financial records and associated administration.
- Maintain a thorough understanding of service contracts, scopes of work and agreed service level agreements (SLAs).
- Manage relationships with contractors, suppliers and service providers, monitoring performance and ensuring contractual compliance.
- Coordinate contractor access, maintenance schedules and on-site works.
- Maintain facilities asset registers, equipment records, warranties and operational manuals.
- Support budgeting, cost control and continuous improvement initiatives.
- Participate in special projects and additional operational responsibilities as required.
Person Specification
Education & Training
- Third-level qualification or equivalent relevant professional experience.
- Strong IT skills, including Microsoft Office, Excel, Word and Outlook.
- Basic Health & Safety training.
Experience & Technical Skills
- Minimum of five years' experience within workplace facilities management.
- At least two years' experience in a similar facilities management position.
- Experience using CAFM and financial management systems.
- Strong understanding of commercial building operations, including HVAC, BMS and associated mechanical and electrical services.
- Experience managing contractors, suppliers, service contracts and SLAs.
- Financial and accounting experience, including budgeting, purchase orders and invoice management, would be advantageous.
- Excellent customer service and stakeholder management skills.
- Strong verbal and written communication abilities.
- Highly organised, systematic and self-motivated.
- Strong attention to detail and ability to manage competing priorities.
- Results-driven, with a focus on quality and timely delivery.
- Collaborative approach to problem-solving and decision-making.
- Ability to work independently and as part of a wider team.
- Commitment to continuous improvement and operational excellence.
Personal Attributes
- Reliable, professional and committed.
- Calm and effective when working under pressure.
- Flexible and adaptable to changing business requirements.
- Proactive approach to identifying and resolving operational challenges.
- Strong sense of ownership, accountability and customer focus.