Facilities Manager

CBRE Global Workplace Solutions (GWS); Dublin; On-site; EUR 52,000 - 75,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) in Ireland seeks a Facilities Team Leader to manage day-to-day operations and deliver excellent workspace experiences for our client.

You will oversee building systems, space planning, and service delivery across multiple floors, ensuring compliance with safety and facility standards while coordinating with vendors and internal teams.

Qualifications

• Degree or equivalent experience in facilities management.
• 2+ years in a similar FM role.
• 5+ years' experience in workplace FM.

Responsibilities

• Meet customer needs and build effective relationships with internal and external clients.
• Maintain a top-quality work environment including repairs, building aesthetics, services for multiple floors.
• Space planning and moves, desk installs, and updating master spreadsheets and floor maps.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Time management

Organisational skills

Self-motivation

Technical understanding

Education

Degree or equivalent facilities management experience

Tools

CAFM software

BMS (Building Management Systems)

MS Office Suite

Job description

As the leader of the Facilities team, you are a key player in all aspects of daily operations. You thrive on challenge and change and are committed to excellence in everything that you do. This includes managing the client's usage of office space and equipment, ensuring we deliver and manage a wonderful workspace for our client. The successful individual ensures adherence to company facility standards and specifications for building and safety codes. Job duties are varied and require being able to use independent judgment and creativity.

MAIN DUTIES AND RESPONSIBILITIES

• Understand, anticipate, and deliver customer (internal and external) needs while building effective relationships.
• Ensure a top-quality work environment for the client's employees, as related to repairs and maintenance of building systems, aesthetics and services for multiple floors and buildings.
• Space planning and execution: team moves/ desk installs and all associated works, implementing changes and anticipating and working with fluctuating business needs. Update and maintain Facilities Master Spreadsheets, calendars, floor maps, and relevant documents.
• Full understanding of all building operating systems, experienced in managing front end BMS, troubleshooting HVAC issues, prioritising issues, and escalating where required. Liaise with building management on all day-to-day operational matters
• Manage computer aided facilities management platform and financial management platform.
• Positively respond to both our internal and external customers through effective communication and personal accessibility.
• Understand procedures and processes and operate them to the required standard. Examples of these are:
• Management of helpdesk and asset management systems (e.g. Concept, Maximo, Service Insight)
• Ensuring compliance to policies and procedures.
• Ensuring that sales invoices are raised in a correct and timely manner.
• Ensure purchase orders are raised in line with company requirements.Understanding the contract, including scope and terms & conditions.
• Ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
• Achieve results within quality & time restraints.
• Perform with an understanding of business requirements and changes and ensuring continuous improvement.
• Convey messages and ideas clearly and openly. Involve people and influence decisions.
• Respond, execute, and follow up on client employee work requests with excellent customer service.
• Manage the helpdesk for all Facilities ensuring requests, responding, assigning and escalations are completed.
• Liaise with other teams as required to ensure issues are appropriately resolved.
• Manage key vendor and partner relationships for the client's office
• Have a thorough understanding of scope of vendor contracts to ensure compliance with terms, manage day to day operation of contracts to established SLAs.
• Schedule vendors/service providers/contractors within time frames that are most favourable to the client, coordinate access, oversee works if required.
• Manage Facilities asset register and equipment warranties.
• Schedule vendors/service providers/contractors within time frames that are most favourable to the client, coordinate access, oversee works if required.
• Coordinate organisation of plans, operations manuals, and supplies
• Participate in ongoing special projects, tasks, and additional responsibilities as required

PERSON SPECIFICATION

Education

• Higher educational qualifications to degree or relevant considerable experience.

Training

• Fluent PC based skills - Windows, Excel, Word, Outlook
• Basic Health & Safety training

Experience

• CAFM & Finance Management systems experience.
• 2 years' experience in a similar role.
• 5 year's experience of workplace FM.

Aptitudes

• Financial / accounting experience would be an advantage.
• Must demonstrate a strong sense of customer focus with excellent customer service and communication skills and a collaborative approach to problem solving
• Excellent verbal, and good basic standard of written, communication skills.
• Self-motivated and systematic.
• Results/ task orientated, attention to detail and accuracy.
• Excellent time management and organisational skills.
• Commitment to continuous improvement.
• Ability to work as part of a team, as well as independently.
• Committed to customer service delivery.
• Strong technical understanding of commercial building operations and systems, including HVAC, Building Management Systems (BMS), and associated mechanical and electrical services

Character

• Reliable and committed.
• Calm manner, able to work under pressure and with changing demands and priorities.
• Independent, flexible, and creative ability when responding to issues, projects and customers as needs arise.