F&B Supervisor: Elevate Service, SOPs & Profitability

The Address Collective; Sligo; On-site; EUR 26,000 - 32,000; Full time

Job summary

The Address Collective is hiring a Food & Beverage Supervisor to oversee service delivery, staff coaching, and adherence to brand standards in a busy hospitality setting. You will implement SOPs, monitor costs, and drive guest satisfaction through proactive leadership and training.

Reporting to the F&B Manager, this role requires a minimum of two years in a supervisory capacity, strong service orientation, and a keen eye for hygiene and safety compliance across the department.

Qualifications

• Minimum 2 years' experience in food and beverage supervisory roles.
• Ability to implement SOPs and maintain brand standards.
• Knowledge of Health and Safety, HACCP, and licensing requirements.
• Strong customer service focus and staff training skills.
• Experience in managing budgets and payroll rotas.

Responsibilities

• Implement consistent delivery of superior customer service through SOPs.
• Maintain professional impression for customers and team.
• Respond to customer feedback including complaints and compliments.
• Monitor department budgeted targets and manage payroll costs.
• Control operating costs in line with forecasts.
• Supervise daily department operations and enforce shift controls.
• Ensure compliance with Health and Safety, Food Safety and employment laws.
• Identify upsell opportunities and promote promotions.
• Ensure staff training and maintain hygiene and grooming standards.
• Communicate hotel services to guests and liaise with Head Chef.

Skills

Organisational Skills

Job description

The Address Collective is hiring a Food & Beverage Supervisor to oversee service delivery, staff coaching, and adherence to brand standards in a busy hospitality setting. You will implement SOPs, monitor costs, and drive guest satisfaction through proactive leadership and training.

Reporting to the F&B Manager, this role requires a minimum of two years in a supervisory capacity, strong service orientation, and a keen eye for hygiene and safety compliance across the department.