Experienced Deli Assistant

MACE Ireland; Kilkenny; On-site; EUR 21,000 - 26,000; Full time

Job summary

MACE Freshford in Kilkenny is seeking a Full Time Deli Assistant to join our store team. Prior experience helps but a passion for customer service is valued.

You will be serving customers, promoting deli products, and ensuring compliance with food hygiene and HACCP standards. Key responsibilities include friendly customer service, stock reception and rotation, maintaining clean work and store areas, and supporting promotions.

Qualifications

• Excellent communication skills.
• Numerical abilities and basic math accuracy.
• Ability to work well in a team environment.
• Use initiative and stay self-motivated.
• Sound judgement and decision making.
• Able to follow instructions and stay detail oriented.
• Reliable and punctual with a good work ethic.

Responsibilities

• To serve customers in a friendly and efficient manner.
• Communicate with customers in a welcoming way.
• Ensure deli products are served per hygiene standards.
• Maintain knowledge of deli products and promotions.
• Assist customers with queries regarding deli products.
• Maintain store cleanliness and stock organization.
• Receive and check stock; rotate stock to minimize waste.
• Conduct stock takes and report discrepancies as needed.
• Follow HACCP controls and monitor temperatures.
• Keep HACCP records and comply with food safety rules.
• Handle questions and resolve complaints with the Store Manager when needed.
• Maintain back store area and shelf edge labeling as directed.

Skills

Excellent communication

Numerical abilities

Teamwork

Initiative

Sound judgement

Self-motivated

Attention to detail

Job description

MACE Freshford, Kilkenny St, Freshford, Co. Kilkenny, R95NC84 seek a Full TimeDeli Assistantto work in their store. Prior experience is beneficial but not necessary if you have a flair or passion for work.

CUSTOMER CARE

• To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
• To communicate with the customers in and effective and welcoming manner
• Ensure products are served to customers in line with Food Hygiene Requirements
• Maintain knowledge of current deli products andpromotions
• Assist customers with queries regarding deli products

OPERATIONAL & STORE PRESENTATION

• Maintain knowledge of current in store sales and promotions
• Answer customer queries with regard to the store and its merchandise
• To deal with customer complaints in a professional and pleasant way and refer to the Store Manager where appropriate
• Clean shelves & counters and sweep floors internally and externally ensuring store is tidy and free from clutter at all times
• Clean all areas of the store (including staff facilities) as directed by Assistant Store Manager/Store Manager
• Maintain a clean and well organised back store area
• To receive and check stock in line with company guidelines
• Ensure stock is packed in line with company merchandising guidelines
• Update shelf edged labels as instructed by the Assistant Store Manager
• To rotate stock appropriately minimising waste
• To be vigilant at all times to prevent stock loss and waste
• To conduct stock takes as instructed by Assistant Store Manager/Store Manager
• To take care for your health & safety and that of your colleagues and customers and take action to reduce risks and hazards

FOOD SERVICE

• Check temperatures in the deli area ensuring they are compliant with HACCP regulations
• Maintain HACCP records in line with store policies
• Monitor Critical Control Points and ensure food is not open to contamination
• Comply with relevant controls around all foods including Fresh and Red Meats

• Excellent communication skills
• Numerical abilities
• The ability to work as part of a team
• The ability to use initiative
• Sound judgement with the ability to make decisions
• Self-motivated
• Good attention to detail