Executive VIP Travel Consultant — Hybrid/Remote

TravelPerk; Ireland; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Perk seeks outstanding Executive / VIP Travel Consultants to deliver elite, seven-star service to senior leaders and corporate clients. This role combines personalised travel management with fast-paced, high-touch support, across multiple channels and with strong attention to policy and duty of care.

The role requires GDS experience and the ability to manage complex itineraries, often under time pressure, while maintaining exceptional CSAT and service standards.

Qualifications

• Proven experience delivering high-touch, premium customer service.
• GDS experience (Amadeus, Sabre, Galileo or similar).
• Strong understanding of contact centre performance metrics, including productivity and CSAT.
• Exceptional communication skills with a polished, discreet style.
• Ability to stay calm, decisive and solutions-focused in high-pressure situations.
• Strong organisational skills and attention to detail.

Responsibilities

• End-to-end management of Executive and VIP travel, including air, hotel, ground transport, and bespoke requests.
• Provide expert recommendations aligned to traveller preferences, policy, and duty of care.
• Handle urgent and high-impact travel disruptions with speed and empathy.
• Manage multiple channels (phone, chat, email) in a fast-paced environment.
• Balance premium service with KPIs such as productivity and SLA adherence.
• Build long-term relationships with Executive travellers through high-quality service.
• Collaborate with peers to maintain a high-performance elite service culture.

Skills

Premium travel

GDS experience

CSAT metrics

Communication skills

Calm under pressure

Job description

Perk seeks outstanding Executive / VIP Travel Consultants to deliver elite, seven-star service to senior leaders and corporate clients. This role combines personalised travel management with fast-paced, high-touch support, across multiple channels and with strong attention to policy and duty of care.

The role requires GDS experience and the ability to manage complex itineraries, often under time pressure, while maintaining exceptional CSAT and service standards.