EV Charger Technical Support & Compliance Lead

Powerverse; Limerick; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Company bonus

Equipment and office setup budget

Flexible work environment (office Tue/

25 days annual leave (up to 28)

Company pension contribution

Private health insurance

Cycle to work scheme

Job summary

Powerverse is launching Raya Store, a direct-to-consumer shop for smart home energy and domestic EV charging. The Technical Customer Support Manager will own the technical journey from purchase to compliant installation, working with installer partners and internal teams to ensure fast, safe, and correct setup.

The role is centered in Limerick’s Lab with frequent collaboration across Marketing, Product and Support to protect our brand as we grow.

Qualifications

• A qualified electrician with domestic installation experience and EV charge point compliance.
• Experience collaborating with installers, contractors or field teams.
• Working knowledge of UK EV charge point regulations and DNO processes.
• Experience with other home products such as solar, batteries or heating is advantageous.
• Experience in a start-up or scale-up is beneficial.

Responsibilities

• Establish and run the installation compliance process including electrical requirements and certificate review.
• Manage sign-off releasing installer payments and track paperwork through the process.
• Develop and oversee hardware fault escalation and determine remote vs on-site fixes.
• Hold installer partners to service levels and run daily brand-protection stand-ups.
• Provide technical support to first-line and hand issues to L2 with full context.
• Collaborate with Marketing, Sales and Operations to embed hardware knowledge into processes.

Skills

Qualified electrician (18th Edition)

EV charge point installation knowledge

Experience with installers/field teams

UK EV regs & DNO process knowledge

Start-up/scale-up experience (nice to)

Job description

Powerverse is launching Raya Store, a direct-to-consumer shop for smart home energy and domestic EV charging. The Technical Customer Support Manager will own the technical journey from purchase to compliant installation, working with installer partners and internal teams to ensure fast, safe, and correct setup.

The role is centered in Limerick’s Lab with frequent collaboration across Marketing, Product and Support to protect our brand as we grow.