Customer Success Executive

E-Frontiers; Dublin; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

E‑Frontiers is growing in the EV technology space and seeks a Customer Success Executive to support onboarding and ongoing customer care from its Dublin office. The role focuses on building strong client relationships, ensuring smooth implementation of EV charging solutions and identifying opportunities for expanding the service with customers.

You will collaborate with Sales and Marketing, maintain a customer-centric approach, and have opportunities to advance into broader commercial

Qualifikationen

• Previous experience in Customer Success, Account Management or a similar customer-focused role.
• Excellent communication and interpersonal skills, with a natural ability to build rapport and maintain strong client relationships.
• Commercially aware, organised and consistent, with the ability to manage multiple customers and priorities.
• Comfortable working in a fast-moving, collaborative environment and engaging with colleagues across different teams.
• Motivated to develop your career, with the ambition to grow your responsibilities over time.

Aufgaben

• Support the Sales Director with customer onboarding, ensuring a smooth and positive experience from initial handover through implementation.
• Act as a key point of contact for customers, responding to queries, providing ongoing support and building strong relationships.
• Understand customer requirements and support the implementation of EV charging solutions.
• Identify opportunities to support customers with additional solutions or upselling where appropriate.
• Work closely with Sales and Marketing to improve the customer experience, onboarding processes and supporting content.

Kenntnisse

Customer Success

Account Management

Communication

Interpersonal skills

Organised

Jobbeschreibung

Join a growing EV technology business helping organisations transition to electric mobility through innovative EV charging hardware and smart software solutions. With a strong pipeline of work, the business is expanding and looking for a Customer Success Executive to support its growing customer base. This is an exciting opportunity for a Customer Success Executive who enjoys building strong client relationships, supporting customers through onboarding and wants the opportunity to grow into a broader commercial role over time.

Responsibilities

• Support the Sales Director with customer onboarding, ensuring a smooth and positive experience from initial handover through implementation.
• Act as a key point of contact for customers, responding to queries, providing ongoing support and building strong relationships.
• Understand customer requirements and support the implementation of EV charging solutions.
• Identify opportunities to support customers with additional solutions or upselling where appropriate.
• Work closely with Sales and Marketing to improve the customer experience, onboarding processes and supporting content.

About You

• Previous experience in Customer Success, Account Management or a similar customer-focused role.
• Excellent communication and interpersonal skills, with a natural ability to build rapport and maintain strong client relationships.
• Commercially aware, organised and consistent, with the ability to manage multiple customers and priorities.
• Comfortable working in a fast-moving, collaborative environment and engaging with colleagues across different teams.
• Motivated to develop your career, with the ambition to grow your responsibilities over time.

The role is office-based, within a highly collaborative and supportive environment. You'll receive a structured onboarding and training plan, with strong opportunities for development and progression.