Entry Level IT Support Engineer
Squarespace
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Benefits offered by this job
Job summary
Qualifications
- Experience as part of an IT team is beneficial.
- Familiarity with administration and support of business applications.
- Basic understanding of information security best practices.
Responsibilities
- Support staff with day-to-day technical issues in a remote and in-office environment.
- Assist with onboarding new hires in the Dublin office.
- Manage and track asset inventory and hardware provisioning.
Skills
Tools
Job description
Squarespace Dublin is seeking an IT Support Engineer to join and support the local IT team. The ideal candidate will provide essential IT support for our Dublin office during their working hours. This role is an entry level position and will focus on delivering high-quality assistance to staff with day-to-day technical issues.
- Provide high quality support to Squarespace staff, both in the office and remote, in areas such as Mac/OS X, AV, printers, basic networking issues, remote access, internal web applications, and mobile devices
- Assist staff and guests with phone, video and/or video conferencing equipment
- Help run and update local video conferencing solutions and other telecommunications channels used within the Dublin office during working hours
- Assist with onboarding new hires in the Dublin office by provisioning computers, new accounts, and building access, likely in collaboration with a full-time team member
- Assist with asset management (computers, monitors, other hardware, software licenses, etc.) for the Dublin office, potentially focusing on specific tasks or a subset of assets
- Provide basic administration and support for common business applications such as Google GSuite, Atlassian, Dropbox, Microsoft Office, and Slack. The level of administrative access and support may be focused on local needs
- Troubleshoot software and hardware issues for OS X machines
- Support staff with day-to-day technical issues in a remote and in-office environment
- Assist with onboarding of new hires in the Dublin office
- Manage and track asset inventory and hardware provisioning
- Provide basic administration for business applications and local VPN/VoIP solutions
- Troubleshoot software and hardware for OS X machines and other end‑user devices
- Experience as part of an IT team is beneficial
- Experience within a remote team
- Experience with troubleshooting both software and hardware of OS X machines
- Familiarity with administration and support of business applications such as Google GSuite, Atlassian, Dropbox, Microsoft Office, Slack, Okta, etc.
- Basic understanding of VPN and VoIP setup/troubleshooting
- Familiarity with troubleshooting LAN and wireless networks
- Basic understanding of information security best practices
- Experience with fleet management (JAMF) systems and basic system imaging and/or package management (Homebrew, Autopackage, etc.)
- Experience producing webcast ready AV control rooms for large presentation spaces
- Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
- Life and Income Protection
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Pension benefits with employer match
- Flexible paid time off
- 26 weeks paid maternity leave & 12 weeks paid paternity leave
- 2 weeks paid family care leave
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
- Close proximity to cultural landmarks such as Dublin Castle and St. Patrick’s Cathedral
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Interested in this position? Please submit your resume and cover letter through the application portal.
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