Director, Enterprise Customer Success

United States Digital Space LLC; Dublin; Hybrid; EUR 140,000 - 200,000; Full time

Benefits offered by this job

Best-in-class onboarding

Hybrid work model

Stock options (RSU)

Employee stock purchase plan (ESPP)

Generous global benefits

Job summary

Datadog in Dublin is seeking a Director, Enterprise Customer Success to lead multiple teams, mentor managers, and scale a premier customer program for strategic clients. You’ll shape customer success strategy, drive renewals, and collaborate with sales to align on growth.

You will cultivate an inclusive, hybrid work culture with strong onboarding and continuous professional development while supporting global enterprise customers.

Qualifications

• 3+ years overseeing a Customer Success or Account Management team in SaaS.
• 7+ years leading a high performing team of Customer Success Managers.
• Proven track record negotiating contract terms and renewals.
• Familiarity with B2B tech or subscription software.

Responsibilities

• Provide mentorship and guidance to your team of first line managers.
• Facilitate ramp up for all new team members, coaching them to success.
• Enable your team to handle a wide range of projects and act as escalation point.
• Collaborate cross-functionally to actualize sales strategies, develop training, and meet hiring goals.
• Oversee and build the Enterprise Customer Success department to meet strategic and operational needs as we scale.
• Partner with Enterprise Sales leaders to ensure alignment and growth across customers.

Skills

Customer Success

Account Management

Team Leadership

Job description

Director, Enterprise Customer Success

As a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts the customer experience and retention of our largest and most strategic customers at scale. This is an opportunity to join a company that’s a leader in the space and immediately witness your contributions.

*At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.*

What You’ll Do:

• Provide mentorship and guidance to your team of first line managers
• Facilitate the ramp up for all new team members, coaching them to success
• Enable your team to navigate a wide range of projects, working as a point of escalation
• Collaborate cross-functionally with stakeholder departments to actualize on sales strategies, develop training curriculum, and meet hiring goals
• Oversee and build the Enterprise Customer Success department, ensuring we meet both the strategic and operational needs of our customers as we scale
• Strategically partner with the company leaders in Enterprise Sales to ensure alignment and growth across existing and new customers

Who You Are:

• Experienced in Customer Success or Account Management with 3+ years overseeing a Customer Success or Account Management teams in the SaaS space
• Someone with 7+ years of experience overseeing a high performing team of Customer Success Managers
• Proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and up-sell opportunities
• Familiar with the B2B tech space or with subscription based software preferred

*the company values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.*

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

*Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.*

#LI-Hybrid

About the company:

the company is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, the company enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and the company Learning Center.

Equal Opportunity at the company:

the company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

the company endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to the company as part of your application will be processed in accordance with the company’sApplicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at the company AI Guidelines.