Enterprise Customer Success Manager (German Speaking)

United States Digital Space LLC; Dublin; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development

Job summary

Datadog in Dublin is seeking an Enterprise Customer Success Manager to drive new product attachment while maintaining strong relationships with key customers. You will serve as a strategic partner, ensuring that customer goals are met by connecting Datadog’s technical use cases to measurable business results.

The ideal candidate has at least 3 years in a Customer Success role, possesses strong communication skills, and is fluent in English and German. This position offers generous global benefits and opportunities for continuous professional development.

Qualifications

• 3+ years in Customer Success or Account Management role.
• Experience managing enterprise accounts.
• Knowledge of Fortune 1000 companies.

Responsibilities

• Act as a strategic partner to customers.
• Build and maintain executive relationships.
• Lead QBRs and strategic reviews.
• Analyze adoption and usage trends.
• Project manage onboarding process.
• Collaborate cross-functionally.

Skills

Customer-centric

Relationship management

B2B tech experience

Strong communication

Analytical skills

Fluent in English and German

Job description

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship‑management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well‑defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.

What You’ll Do:

• Act as a strategic partner to customers, orchestrating cross‑functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
• Proactively build and maintain executive relationships to deliver clear, outcome‑driven value stories that connect Datadog technical use cases to measurable business results.
• Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next‑step initiatives.
• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
• Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision‑making.
• Own and project manage the on‑boarding process for new customers
• Collaborate cross‑functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.

Who You Are:

• Customer‑centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required
• Fluent in written and spoken English and German

Benefits and Growth:

• Best‑in‑breed onboarding
• Generous global benefits
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.