Director, Enterprise Customer Success

WinsAbove; Dublin; Hybrid; EUR 140,000 - 200,000; Full time

Benefits offered by this job

Best onboarding

MEDDIC training

Inclusive culture & Guilds

Mentor program

Professional development

RSU/ESPP stock options

Global benefits

Job summary

Datadog seeks a Director of Enterprise Customer Success to lead and scale a multi-team CS organization. The role involves mentoring first line managers, accelerating ramp-up of new hires, and acting as a key escalation point for complex projects while aligning with Enterprise Sales to drive growth across top customers.

You will shape the enterprise CS strategy, develop training curricula, and ensure proactive customer outcomes in a fast-paced hybrid environment.

Qualifications

• 3+ years leading Customer Success or Account Management teams in SaaS.
• 7+ years overseeing a high performing CS/AM team.
• Proven track record negotiating contract terms and renewals/upsell.

Responsibilities

• Provide mentorship to first line managers.
• Ramp up new team members and coach for success.
• Escalate across projects and serve as a point of escalation.
• Cross-functional collaboration to actualize sales strategies and hiring goals.
• Oversee and build Enterprise Customer Success to meet strategic and operational needs as we scale.
• Partner with Enterprise Sales leaders to align and grow existing and new customers.

Skills

Customer Success leadership

Account Management

SaaS experience

Contract negotiation

Pricing & renewals

Job description

Director, Enterprise Customer Success

As a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts the customer experience and retention of our largest and most strategic customers at scale. This is an opportunity to join a company that’s a leader in the space and immediately witness your contributions.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Provide mentorship and guidance to your team of first line managers
• Facilitate the ramp up for all new team members, coaching them to success
• Enable your team to navigate a wide range of projects, working as a point of escalation
• Collaborate cross-functionally with stakeholder departments to actualize on sales strategies, develop training curriculum, and meet hiring goals
• Oversee and build the Enterprise Customer Success department, ensuring we meet both the strategic and operational needs of our customers as we scale
• Strategically partner with Datadog leaders in Enterprise Sales to ensure alignment and growth across existing and new customers

Who You Are:

• Experienced in Customer Success or Account Management with 3+ years overseeing a Customer Success or Account Management teams in the SaaS space
• Someone with 7+ years of experience overseeing a high performing team of Customer Success Managers
• Proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and up-sell opportunities
• Familiar with the B2B tech space or with subscription based software preferred

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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