Enterprise Applications Administrator (Genesys & SaaS)

Laya Healthcare

Cork

Hybrid

EUR 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Hybrid working model

Job summary

Laya Healthcare is seeking an Application Administrator to join our Systems Team on a fixed-term 11-month contract. You will support, maintain, and enhance a portfolio of enterprise applications that power critical business processes and customer services across the organisation.

You will work with stakeholders, vendors and IT colleagues to ensure services are reliable, secure and aligned with business requirements, while contributing to continuous improvement and innovation within our

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related discipline or equivalent experience.
ITIL or related certifications desirable.
3+ years’ experience supporting enterprise or business-critical applications.
Experience with SaaS/cloud-based applications and security controls.
Experience with user provisioning, access controls and configuration management.

Responsibilities

Develop and maintain knowledge of Genesys Cloud platform and support ongoing administration, optimisation and enhancement.
Provide 2nd/3rd-line support for business-critical applications.
Investigate, diagnose and resolve incidents within agreed SLAs.
Monitor performance, availability and system health; proactively resolve issues.
Administer configurations, user provisioning and security permissions.