Enterprise AI Platform Engineer - Secure & Scalable

DocuSign, Inc.; Dublin; Hybrid; EUR 120,000 - 170,000; Full time

Job summary

DocuSign, Inc. seeks an AI Platform Engineer on the AI Productivity Platforms team to own secure operation, governance, and adoption of enterprise AI tools.

You will manage platform configuration, identity and access, policy controls, and employee enablement while designing and deploying agentic AI solutions. Partnering with IT, Security, and business teams, you will build secure, compliant, and scalable AI workflows that empower employees to use AI safely.

Qualifications

• Bachelor's degree or higher with 5+ years of relevant experience in AI/ML engineering or IT automation.
• 3+ years of AI/ML engineering, IT automation, or enterprise systems development.
• Experience with agentic AI frameworks, workflow automation, or Intelligent IT service management.
• Experience with large language models (LLMs) and retrieval-augmented generation (RAG) pipelines.

Responsibilities

• Build, deploy, and enable enterprise AI capabilities with tools like Claude, Gemini, Antigravity, Atlassian Rovo, and Slack, including SSO and integrations.
• Design and deploy agentic AI solutions using frameworks like CrewAI and Vertex AI.
• Monitor platform health, usage, and license utilization; coordinate with vendors for escalations.
• Partner with Security and IT to implement data handling, retention, and compliance policies.
• Lead rollouts of new AI tools from pilots to company-wide deployment.
• Own onboarding, documentation, and self-service guidance for adoption.
• Develop and deliver training, office hours, and champion programs to improve AI daily use.
• Define and maintain the AI platform roadmap for Employee Productivity Platform.
• Evaluate emerging AI tools and recommend investments to advance AI strategy.

Skills

AI/ML engineering

Security & compliance

CI/CD & DevOps

Python/Java

IT operations & incident management

Documentation & training

LLMs & RAG pipelines

Agentic AI frameworks

Education

Bachelor's degree in Computer Science or related field

Master's degree

Job description

DocuSign, Inc. seeks an AI Platform Engineer on the AI Productivity Platforms team to own secure operation, governance, and adoption of enterprise AI tools.

You will manage platform configuration, identity and access, policy controls, and employee enablement while designing and deploying agentic AI solutions. Partnering with IT, Security, and business teams, you will build secure, compliant, and scalable AI workflows that empower employees to use AI safely.