Engine Field Service Technician - Level III

Cummins Inc; Dublin; Remote; EUR 47,000 - 71,000; Full time

Job summary

Cummins Inc. is seeking a capable Service Technician to maintain and repair equipment across our operations in Ireland. You will perform scheduled and unscheduled maintenance, document results, and assist customers with clear communication about service work.

The role involves a 24/7 call-out rota, local driving, and adherence to health and safety policies. The ideal candidate has apprentice-trained mechanical/electrical skills, a valid driving permit, and preferably an HGV/Bus license.

Qualifications

• Mechanical/electrical experience required.
• Customer service experience is beneficial.
• Locally valid driving permit required.
• HGV/Bus license preferred but not essential.

Responsibilities

• Ensure Equipment Reliability by performing scheduled and unscheduled repairs and maintenance.
• Preventative Maintenance to extend equipment lifespan.
• Problem Resolution by escalating complex issues when needed.
• Accurate Documentation for warranties, quality control and service records.
• Continuous Improvement through training to stay updated with techniques.
• Tool and Vehicle Maintenance to keep tools and vehicles clean and ready.
• Health and Safety Compliance with policies and reporting issues.
• Customer Satisfaction by communicating service work clearly and highlighting upsell opportunities.

Skills

Mechanical/electrical experience

Customer service experience

Driving permit

Education

Apprentice Trained Engine Technician with a vocational diploma

HGV/Bus license (preferred)

Job description

In this role, you will make an impact in the following ways:

• Ensure Equipment Reliability: By performing scheduled and unscheduled repairs and maintenance, you will keep Cummins products running smoothly and efficiently.




• Preventative Maintenance: Conducting preventative maintenance activities as per documented schedules and standards will help prevent breakdowns and extend the lifespan of equipment.




• Problem Resolution: Escalating unresolved issues to product specialists or supervisors ensures that complex problems are addressed promptly, minimizing downtime.




• Accurate Documentation: Completing required documentation accurately and timely will support warranty claims, quality control, and service records, contributing to overall operational efficiency.




• Continuous Improvement: By completing training in line with skill and business requirements, you will stay updated with the latest techniques and technologies, enhancing your performance.




• Tool and Vehicle Maintenance: Maintaining the service vehicle and tools for cleanliness and proper operation ensures that you are always ready to perform your duties effectively.




• Health and Safety Compliance: Adhering to all relevant Health, Safety, and Environmental policies, procedures, and legislation, and reporting any issues, will help maintain a safe working environment.




• Customer Satisfaction: Highlighting upsell opportunities to customers and ensuring clear communication about service work will enhance customer satisfaction and trust in Cummins services.

To be successful in this role you will need the following:

• Ensure your personal tool kit meets minimum standards and maintain company-supplied tools.




• Adhere to all health, safety, and environmental regulations.




• Be flexible with work locations and schedules, including a 24/7 call-out rota.




• City & Guilds or equivalent in HGV, Plant & Machinery, or Mechanical Engineering preferred but not essential.




• Education/Experience:




• Apprentice Trained Engine Technician with a vocational diploma from a relevant technical institution (preferred).




• Mechanical/electrical experience.




• Customer service experience.




• Locally valid driving permit.




• HGV/Bus license would be preferred but not essential.

Job Service

Organization Cummins Inc.

Role Category Off-site Remote

Job Type Technician

Min Salary €47200

Max Salary €70800

ReqID 2437825

Relocation Package No

100% On-Site No