Engagement Manager

dentsu; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Merkle in Dublin is seeking an Engagement Manager to lead medium to large-scale Salesforce implementations. You will own end-to-end projects, foster client relationships, and ensure successful delivery while maintaining quality and compliance with expectations.

As part of the Merkle network within Dentsu, you will guide project documentation, testing, risk management and cross‑functional collaboration, driving continuous improvement across the delivery teams.

Qualifications

• Experience leading end-to-end Salesforce implementations.
• Ability to manage client relationships and deliver projects on time.

Responsibilities

• Own project planning, execution and delivery for Salesforce implementations.
• Oversee end-to-end project delivery within budget and quality standards.
• Allocate tasks and lead project teams across departments.
• Identify risks and issues and implement mitigation strategies.
• Create project documentation including plans, status reports, risk logs.
• Support development tasks and advise on technical design.

Tools

Salesforce

Job description

Job Description

About Merkle

Merkleis a global leader in digital transformation, specializing in Salesforce solutions. As part of the Merkle network, we support clients in driving exceptional customer experiences through scalable Salesforce implementations. With a forward-thinking, collaborative culture, we empower our team members to lead innovation in Salesforce-driven digital solutions.

Role Overview

Merkle is seeking a motivated and enthusiastic Engagement Manager to join our team in Dublin. This role is ideal for someone who is excited to lead medium to large-scale Salesforce implementations. As an Engagement Manager, you will be responsible for managing end-to-end enterprise-level projects, fostering client relationships and ensuring that solutions are successfully implemented. You will also take ownership of project documentation, testing and ensure that internal and client expectations are consistently exceeded.

Main Responsibilities

• Project Plan Preparation & Ownership : Take full ownership of project planning, preparation and execution, ensuring deliverables meet client expectations and timelines.
• Accountability for Project Delivery : Oversee the end-to-end project delivery, ensuring that the project stays on track, within budget, meets quality standards and is delivered on time.
• Task Allocation : Effectively allocate tasks to the project team, ensuring clarity on roles, responsibilities and timelines.
• Risk & Issue Management : Identify potential risks and issues throughout the project lifecycle and manage them proactively to avoid project delays.
• Project Team Leadership : Lead and participate in project teams, coordinating the implementation of project deliverables and ensuring smooth collaboration across departments.
• Documentation Creation : Develop essential project documentation such as Project Plans, Status Reports, Risk Logs, etc., ensuring all project activities are tracked and communicated effectively.
• Development Task Monitoring : Assist in monitoring and supporting the delivery of development tasks, ensuring high-quality technical implementation in alignment with client requirements.
• Solution Design Guidance : Work closely with the delivery team to guide and advise on technical design and implementation, ensuring adherence to client requirements.
• Technical Quality Assurance : Ensure that good design principles and technical quality standards are followed throughout the project lifecycle.
• Management Reporting : Provide regular progress reports to management, offering insights into project status, risks and mitigation strategies.
• Change Management : Effectively manage changes in the project scope, ensuring smooth adaptation and alignment with the client’s evolving needs.
• Project Handover : Manage the handover of the project to the customer or support teams, ensuring clear communication and satisfaction.
• Team Management : Provide line management support to junior members of the Engagement Manager team, mentoring and coaching them in project management best practices.
• Internal Process Improvement : Lead internal initiatives to improve the methodology of Salesforce implementation, promoting the development of best practices across the team.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to disability or medical condition during our recruitment process, please contact us at [e-mail], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

About Dentsu

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

Location

Dublin

Brand

Merkle

Time Type

Full time

Contract Type

Permanent