End-to-End Error Management Leader

U.S. Bank; Ireland; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Clearly defined salary ranges aligned

Performance-based incentives

Inclusive equitable benefits

Continuous development opportunities

Employee recognition programs

Job summary

Elavon, a U.S. Bank payments subsidiary, is hiring for a senior Error Management lead in Ireland for a 9-month fixed-term contract.

You will design and implement an end-to-end error management framework across the organization, collaborating with Compliance, CRO, and business leaders. You will work from Cherrywood or Arklow and drive process improvements, data-driven insights, and AI opportunities while ensuring regulatory and customer protections are upheld.

Qualifications

• Experience leading large-scale operational transformation initiatives, including system implementations and business process redesign.
• Strong knowledge of quality assurance methodologies, operational controls, testing frameworks, and risk management practices.
• Strong influencing and relationship-building skills with the ability to engage effectively across all organisational levels.
• Ability to identify root causes, analyse trends, assess risks, and develop practical solutions to improve outcomes.
• Strong understanding of operational risk, regulatory expectations, governance frameworks, control environments, and Key Risk Indicator reporting.
• Excellent written and verbal communication skills, including preparation of executive-level reports, presentations, and governance materials.
• In depth knowledge of relevant regulatory frameworks and customer protection requirements particularly where it relates to Error Remediation including CPC, Consumer Duty, FCA principles and GDPR.
• Proven experience in managing customer remediation programmes is advantageous.

Responsibilities

• End-to-End Error Management Framework Design
• As part of a working group, lead on the design and, implementation of an enhanced end-to-end Error Management operating model across the organisation.
• Work with stakeholders to define business requirements, workflows, controls, reporting capabilities, and user requirements.
• Manage project deliverables, implementation milestones, testing activities, change management, and successful operationalisation.
• Drive adoption across business lines and ensure effective embedding of new processes and technologies.
• Maximise first point of contact error resolution processes that maximise efficiency while maintaining strong customer and regulatory outcomes.
• Workflow Optimisation and Process Improvement
• Maximising AI opportunities, identify process inefficiencies, control gaps, and opportunities for AI and automation.
• Lead continuous improvement initiatives using data, trend analysis, and operational insights.
• Quality Assurance Framework Leadership
• Ensure best‑class QA methodologies, sampling strategies, control assessments, and reporting standards.
• Governance, Oversight and Risk Management
• Collaborate with Compliance, CRO, and senior business leadership to ensure Error Key Risk Indicators (KRIs) are accurately defined, fit for purpose, and provide meaningful oversight of the organisation's error landscape.
• Stakeholder Engagement
• Build strong partnerships across Operations, Technology, Risk, Compliance, Legal, and Business teams.
• Act as the subject matter expert for Error Management processes, controls, and quality assurance activities.
• Leadership and Capability Development
• Promote a strong culture of accountability, quality, risk awareness, and continuous improvement.
• Provide guidance, coaching, and expertise to colleagues involved in error management activities.

Skills

Operational transformation

Quality assurance

Regulatory & risk governance

Stakeholder engagement

Root cause analysis

Executive reports

Education

Degree or equivalent work experience

Job description

Elavon, a U.S. Bank payments subsidiary, is hiring for a senior Error Management lead in Ireland for a 9-month fixed-term contract.

You will design and implement an end-to-end error management framework across the organization, collaborating with Compliance, CRO, and business leaders. You will work from Cherrywood or Arklow and drive process improvements, data-driven insights, and AI opportunities while ensuring regulatory and customer protections are upheld.