Employee Success Operations & Innovation Coordinator

Salesforce; Ireland; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid holidays

Job summary

Salesforce is seeking an experienced operations professional for EMEA Labor Relations. You will coordinate multi-country projects across the region, maintain robust reporting and dashboards, and design scalable templates and playbooks to standardise workflows across jurisdictions and teams.

You will own core operational processes, drive AI-driven automation, and help evolve Slack-based tooling while preparing concise materials for senior leadership and collaborating with cross-functional teams.

Qualifications

• Experience in ES, Legal Ops, HR Ops, or operations with a strong track record running complex, multi-stakeholder programmes with rigour.
• A systems thinker: document, standardise, and replicate effective processes.
• Comfortable with AI-powered tools and curiosity for automation.
• Strong written communication; able to translate complex processes into clear docs.
• High integrity; transparent stakeholder relationships and commitments.
• Interest in operational excellence creating value across teams.

Responsibilities

• Coordinate multi-country projects across EMEA — timelines, deliverables and milestones.
• Maintain reporting, data integrity, and management-ready dashboards.
• Design and document standardised templates, playbooks, and intake processes that scale across jurisdictions and teams.
• Prepare briefings and materials for senior leadership.
• Partner with cross-functional ES teams on shared process improvement initiatives.
• Own and improve core operational workflows and AI-driven automation tools.
• Contribute to the evolution of Slack-based tooling as an AI-powered platform.

Skills

Operations management

Cross-functional collaboration

Data reporting

AI tooling

Documentation & standardisation

Process improvement

Slack tooling

Tools

AI automation tools

Job description

• EMEA Labor Relations is a high-volume, multi-country function operating across complex legal and regulatory environments
• This role keeps it running at its best — coordinating multi-country processes, managing reporting, and keeping stakeholders aligned across the region
• Rigour, consistency, and trust are at the core of everything we do
• The right person takes pride in running operations well, building processes that are not just effective but repeatable and scalable — including through AI-powered tools and automation
• We’re looking for someone who brings a continuous improvement mindset to the day-to‑day, and who sees the value in building systems that can extend beyond a single team or function
• Our processes are in good shape, and we are looking for someone who executes them with excellence, documents and systematises them with precision, and is energised by the idea that a well-built process in one place can create value across the broader Employee Success organisation
• Coordinate multi‑country projects across EMEA — timelines, …
• Maintain reporting, data integrity, and management‑ready dashboards
• Design and document standardised templates, playbooks, and intake process that can scale across jurisdictions and teams
• Prepare briefings and materials for senior leadership
• Partner with cross‑functional ES teams on shared process improvement initiatives — identifying where proven approaches can be replicated or adapted
• Own and improve core operational workflows and AI‑driven automation tools
• Contribute to the evolution of our Slack‑based tooling as an intelligent, AI‑powered platform

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Exceptional organisation and attention to detail — first-time quality, every timeExperience in ES, Legal Ops, HR Ops, or operations with a strong track record running complex, multi-stakeholder programmes with rigourA systems thinker: you don’t just run processes, you document, standardise, and look for ways to replicate what worksComfortable with AI-powered tools and curious about automationStrong written communication — turning complex processes into clear, accessible documentationHigh integrity — you lead with transparency in stakeholder relationships and commitmentsAn interest in how operational excellence in one team can create broader value across an organisation