Employee Success Operations & Innovation Coordinator

Salesforce; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Salesforce in Ireland is seeking a detail‑driven professional to support EMEA Labor Relations. You will coordinate multi‑country projects, maintain reporting and management dashboards, and design scalable templates and intake processes.

You’ll partner with cross‑functional Employee Success teams on process improvements, document workflows with precision, and drive AI‑powered automation initiatives that extend beyond a single function.

Qualifications

• Experience in ES, Legal Ops, HR Ops, or operations with a strong track record running complex, multi-stakeholder programmes with rigour.
• Exceptional organisation and attention to detail - first-time quality, every time.
• A systems thinker: you document, standardise, and replicate what works.

Responsibilities

• Coordinate multi-country projects across EMEA - timelines, progress tracking, and stakeholder alignment.
• Maintain reporting, data integrity, and management-ready dashboards.
• Design and document standardised templates, playbooks, and intake processes that can scale across jurisdictions and teams.
• Prepare briefings and materials for senior leadership.
• Partner with cross-functional ES teams on shared process improvement initiatives.

Skills

Multi-country coordination

Stakeholder management

Documentation & standardisation

AI tooling familiarity

Process improvement

Tools

Slack

Automation tools

Job description

Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About the Role

EMEA Labor Relations is a high-volume, multi-country function operating across complex legal and regulatory environments. This role keeps it running at its best - coordinating multi-country processes, managing reporting, and keeping stakeholders aligned across the region. Rigour, consistency, and trust are at the core of everything we do.

The right person takes pride in running operations well, building processes that are not just effective but repeatable and scalable - including through AI-powered tools and automation. We're looking for someone who brings a continuous improvement mindset to the day-to-day, and who sees the value in building systems that can extend beyond a single team or function.

Our processes are in good shape, and we are looking for someone who executes them with excellence, documents and systematises them with precision, and is energised by the idea that a well-built process in one place can create value across the broader Employee Success organisation.

What You’ll Do

• Coordinate multi-country projects across EMEA - timelines, progress tracking, and stakeholder alignment
• Maintain reporting, data integrity, and management-ready dashboards
• Design and document standardised templates, playbooks, and intake processes that can scale across jurisdictions and teams
• Prepare briefings and materials for senior leadership
• Partner with cross-functional ES teams on shared process improvement initiatives - identifying where proven approaches can be replicated or adapted
• Own and improve core operational workflows and AI-driven automation tools
• Contribute to the evolution of our Slack-based tooling as an intelligent, AI-powered platform

What We’re Looking For

• Experience in ES, Legal Ops, HR Ops, or operations with a strong track record running complex, multi-stakeholder programmes with rigour
• Exceptional organisation and attention to detail - first-time quality, every time
• A systems thinker: you don't just run processes, you document, standardise, and look for ways to replicate what works
• High integrity - you lead with transparency in stakeholder relationships and commitments
• Strong written communication - turning complex processes into clear, accessible documentation
• Comfortable with AI-powered tools and curious about automation
• An interest in how operational excellence in one team can create broader value across an organisation

Unleash Your Potential

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, vete