Employee Relations Partner

ellio cx; Clonakilty; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

ellio cx is seeking an experienced Employee Relations professional to manage day-to-day ER queries and provide clear guidance on policies and processes across the UK and Ireland. The role involves triaging issues, preparing case files, and supporting formal processes with discretion and professionalism.

You will coordinate meetings, track case progress, maintain governance and auditability, and contribute to ER metrics while ensuring confidentiality and data protection across all activities.

Qualifications

• Practical Employee Relations experience in a complex, fast-paced organisation.
• Experience supporting a varied ER caseload, including disciplinary, grievance, performance, absence and organisational change matters.
• Experience preparing formal case documentation, investigation materials, hearing packs, chronologies, outcome correspondence and accurate case records.
• Working knowledge of employment law and ER practice in both the UK and Ireland, with the ability to recognise jurisdictional differences and seek specialist advice when required.
• Experience supporting managers through formal processes and handling sensitive information with discretion and professionalism.
• Strong organisation, prioritisation and follow-through, with particular attention to deadlines, documentation quality, governance and auditability.
• Confidence using HR systems, case-management tools and Microsoft 365 applications to maintain records, track actions and produce management information.

Responsibilities

• Manage and respond to day-to-day Employee Relations queries from managers and HR colleagues, providing clear guidance on relevant policies, procedures and processes.
• Triage issues, identify the appropriate route and escalate complex, sensitive, high-risk, legal, union-related, business-critical or precedent-setting matters promptly.
• Support managers with sickness absence processes and cases, including review preparation, documentation, meeting packs, follow-up actions and progress tracking.
• Prepare accurate ER case files, chronologies, case summaries, evidence bundles, investigation packs, invitations, outcome templates and supporting correspondence.
• Coordinate formal meetings and hearings, including scheduling, documentation, note‑taking support and secure record management.
• Track cases across the UK and Ireland through agreed governance, maintaining case status, action logs, timelines, risk points and documentation quality.
• Monitor overdue actions and case progression, following up with stakeholders and escalating delays or material risks through the agreed governance route.
• Support disciplinary, grievance, performance, capability, probation, flexible working, sickness absence, redundancy, organisational change, consultation and TUPE-related ER processes.
• Support settlement agreement administration and engagement with internal Legal or external solicitors where directed and appropriately authorised.
• Apply agreed ER standards, templates and governance consistently across the UK and Ireland while recognising local policy and legal requirements.
• Maintain confidentiality, data protection and audit-ready record standards across all ER activity.
• Contribute to ER metrics, management information and insight on case volumes, themes, risks, recurring issues and opportunities for improvement.

Skills

ER experience

ER caseload management

Employment law knowledge

Discretion and professionalism

MS 365 proficiency

Tools

Microsoft 365

Job description

Unit B, West Cork Business and Technology Park, , Clonakilty,, P85 YH98

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

What you’ll be doing:

• Manage and respond to day-to-day Employee Relations queries from managers and HR colleagues, providing clear guidance on relevant policies, procedures and processes.
• Triage issues, identify the appropriate route and escal ... complex, sensitive, high-risk, legal, union-related, business-critical or precedent-setting matters promptly.
• Support managers with sickness absence processes and cases, including review preparation, documentation, meeting packs, follow-up actions and progress tracking.
• Prepare accurate ER case files, chronologies, case summaries, evidence bundles, investigation packs, invitations, outcome templates and supporting correspondence.
• Coordinate formal meetings and hearings, including scheduling, documentation, note‑taking support and secure record management.
• Track cases across the UK and Ireland through agreed governance, maintaining case status, action logs, timelines, risk points and documentation quality.
• Monitor overdue actions and case progression, following up with stakeholders and escalating delays or material risks through the agreed governance route.
• Support disciplinary, grievance, performance, capability, probation, flexible working, sickness absence, redundancy, organisational change, consultation and TUPE-related ER processes.
• Support settlement agreement administration and engagement with internal Legal or external solicitors where directed and appropriately authorised.
• Apply agreed ER standards, templates and governance consistently across the UK and Ireland while recognising local policy and legal requirements.
• Maintain confidentiality, data protection and audit-ready record standards across all ER activity.
• Contribute to ER metrics, management information and insight on case volumes, themes, risks, recurring issues and opportunities for improvement.

What we’re looking for:

• Practical Employee Relations experience in a complex, fast-paced organisation, ideally within business services, outsourcing or another operational environment.
• Experience supporting a varied ER caseload, including disciplinary, grievance, performance, capability, absence and organisational change matters.
• Experience preparing formal case documentation, investigation materials, hearing packs, chronologies, outcome correspondence and accurate case records.
• Working knowledge of employment law and ER practice in both the UK and Ireland, with the ability to recognise jurisdictional differences and seek specialist advice when required.
• Experience supporting managers through formal processes and handling sensitive information with discretion and professionalism.
• Strong organisation, prioritisation and follow-through, with particular attention to deadlines, documentation quality, governance and auditability.
• Confidence using HR systems, case-management tools and Microsoft 365 applications to maintain records, track actions and produce management information.

• This vacancy is suitable for Remote/Blended working
• Sector: administrative and support service activities

Career Level

• Experienced [Non-Managerial]