EMEA People Operations Lead (Fixed-Term Contract)

Toast; Ireland; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited Vacation

Sabbatical after five years

Professional Development Reimbursement

Wellness Stipend

401(k) and matching

Medical, Dental, Vision coverage

Mental Health Benefits

Backup childcare support

Job summary

You will build a scalable shared services model, drive automation, and collaborate with global COEs and stakeholders to improve the Toast employee experience. French language is a plus in a multinational setup.

Qualifications

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years with a Master’s; or 3 years with a PhD.
• Experience in a shared services function within a global matrixed organization.
• Strong stakeholder management and project delivery experience.
• Fluency in English; French preferred for cross-team support.

Responsibilities

• Deliver frontline People Services (Shared Services) for the EMEA region across employee lifecycle, including operations, benefits, leave administration, and compensation.
• Serve as escalation point for complex EMEA cases with high accuracy and compliance.
• Track and report metrics and SLAs to measure service quality and inform decisions.
• Drive automation, standardization and scalability to improve the employee experience and efficiency.
• Partner with People, Legal, Finance, and Business teams to drive adoption of evolving service delivery models.

Skills

Stakeholder management

Customer-centric mindset

Process improvement

HR technology

Education

Bachelor’s degree

Tools

Greenhouse

Workday

ServiceNow

Job description

• Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy
• Our PeopleHub team is the heartbeat of our People & Places function, responsible for building global scalable tools, systems, processes, and dashboards that support our employees at every stage of their employee journey
• We are helping transform the way that the People and Places Team delivers service to employees
• As the EMEA People Operations Lead you will help build and deliver a frictionless employee experience across the employee lifecycle for our teams in EMEA and help shape a global “shared services” model as it scales
• You will own front line support for employee inquiries including benefits and leave administration, alongside other operational activities and program delivery
• This role carries real ownership: you are the person Toasters in EMEA come to in the moments that matter, and the person who spots what is not working and fixes it
• To be successful you will bring a customer-centric and continuous improvement mindset, a proven ability to use technology and process to elevate the employee experience, strong stakeholder management, and experience in a shared services function within a global matrixed organization
• This role reports to the PeopleHub Manager and will work closely with the PeopleHub Director and across our global centers of excellence (COEs)
• Deliver front line People Services (Shared Services) support for the EMEA region across the employee lifecycle, including operations, benefits, leave administration, and compensation
• Serve as an escalation point for complex EMEA cases, resolving them accurately, compliantly, and with a high standard of service
• Track and report on metrics and service level agreements (SLAs) to measure service quality and provide insights for decision-making
• Spot what is not working and bring forward ideas to fix it, with the autonomy to test and implement improvements
• Drive continuous improvements focused on automation, standardization and scalability that improve the Toaster experience, increase efficiency, and ensure compliance with local laws and customs
• Build strong relationships with stakeholders across the People Team, Legal, Finance, and Business teams to influence change and drive adoption of an evolving service delivery model
• Be the local subject matter expert who can influence Global COEs on program design that is locally relevant and compliant while aligned to global principles
• Partner across the People & Places team globally to prioritize and deliver a variety of small to large, complex, integrated People team initiatives

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

• Significant hands-on experience within People Operations or Shared Services functions
• Experience operating in a matrixed structure, and influencing outcomes without direct authority
• Professional fluency in English and French (preferred), both written and spoken, with the ability to support Toasters and partner with stakeholders in both languages
• Understanding of HR Technology, HR reporting, workflow, and auditing requirements (experience with Greenhouse, Workday, and ServiceNow is valuable)
• Working knowledge of labour regulations, GDPR requirements and best practices to help ensure Toast remains compliant
• Excellent analytical, problem solving and decision making skills with strong attention to detail
• Experience supporting Global HR Transformation: strategy, design, and transition of People Operations to create value for the organization
• Familiarity with SOX (Sarbanes-Oxley), and experience working within SOX-compliant programs and processes
• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
• Experience with new entity creation and creation of complete employee lifecycle processes