EMEA Operational Risk Lead — Cross‑Country Oversight

MetLife; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

MetLife is seeking an EMEA Operational Risk Manager to support the Non‑Financial Risk Management framework across the region. The role collaborates with country and functional teams, providing independent challenge, advisory support and coordination to ensure risks are identified, assessed and reported in line with risk appetite and regulatory expectations.

The position sits within the EMEA central risk team and works to ensure consistency, quality and transparency of operational risk practices

Qualifications

• 10+ years of experience in Operational Risk within financial services or insurance (preferred).
• Excellent verbal and written communication; can translate risk concepts into practical guidance.
• Fluent English with ability to communicate to senior stakeholders across EMEA.
• Strong understanding of Non‑Financial Risk Management frameworks, controls and issue management.
• Experience in multi-country or EMEA environments with governance and reporting.

Responsibilities

• Drive development and implementation of the EMEA NFRM framework across countries and functions.
• Coordinate NFRA reviews across regions, ensuring consistency and quality of assessments.
• Provide guidance to first-line teams on risk identification, controls and risk acceptance.
• Lead second-line challenge and advisory support to business leadership.
• Prepare high-quality risk materials for senior management and governance forums.
• Report and provide insights into EMEA operational risk, including KRIs and trend analysis.
• Support ORSA and regulatory or management reporting requirements.

Job description

MetLife is seeking an EMEA Operational Risk Manager to support the Non‑Financial Risk Management framework across the region. The role collaborates with country and functional teams, providing independent challenge, advisory support and coordination to ensure risks are identified, assessed and reported in line with risk appetite and regulatory expectations.

The position sits within the EMEA central risk team and works to ensure consistency, quality and transparency of operational risk practices