EMEA HR Ops & Programs Specialist AI-Driven

Salesforce, Inc.; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Salesforce is seeking an Employee Success Specialist with 3–4 years in HR operations to manage data queues, support Leave of Absence, Benefits, and lifecycle processes, and collaborate across ES Operations. You will leverage Workday and Salesforce tools to deliver scalable, employee-centric solutions.

Join a global ES Operations team focused on Hire-to-Retire transformation, process standardisation, and AI-driven insights to reduce case volumes and improve employee experiences.

Qualifications

• Bachelor's degree required.
• 3–4 years HR operations or shared services experience.
• Strong data analysis and queue management experience.
• Proficiency in Salesforce Service Cloud or Workday HCM.
• Attention to detail and process-driven delivery.

Responsibilities

• Manage and optimize data queues and workflows in global ES Ops.
• Process Workday transactions for employee data updates with accuracy.
• Support cross-functional initiatives with Recruiting, Payroll, and Legal teams.
• Act as SME for core HR processes including time off and benefits.
• Develop knowledge management and AI-driven self-service improvements.

Skills

Data queue management

Analytical skills

Communication skills

HR operations

Education

Bachelor's degree

Tools

Salesforce Service Cloud

Workday HCM

Job description

Salesforce is seeking an Employee Success Specialist with 3–4 years in HR operations to manage data queues, support Leave of Absence, Benefits, and lifecycle processes, and collaborate across ES Operations. You will leverage Workday and Salesforce tools to deliver scalable, employee-centric solutions.

Join a global ES Operations team focused on Hire-to-Retire transformation, process standardisation, and AI-driven insights to reduce case volumes and improve employee experiences.