EMEA Forward-Deployed AI & Infrastructure Engineer

Telnyx; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Telnyx is seeking Forward Deployed Engineers to join our team across Europe. You'll work directly with enterprise customers across the EMEA region to architect and ship production systems on Telnyx's global network—spanning voice, messaging, AI, wireless, and edge compute.

This role sits at the intersection of software engineering, AI infrastructure, telecommunications, and customer success, building real solutions that scale and guiding customers from POC to production.

Qualifications

• CS degree or equivalent practical experience.
• 3+ years building software, infrastructure, or working in technical consulting.
• Strong proficiency in Python, Node.js, or Go.
• Hands-on experience deploying LLM applications or AI infrastructure in production.
• Experience with LiteLLM or a comparable LLM gateway, including routing, fallbacks, rate limits, and observability.
• Comfortable with Kubernetes, Docker, APIs, cloud infrastructure, and production operations.
• Exposure to SIP, WebRTC, VoIP, real-time communications, or messaging.
• Strong understanding of production AI challenges including latency, concurrency, provider limits, retries, streaming, and cost.
• Ability to diagnose complex technical problems and translate customer requirements into practical solutions
• Comfortable working directly with customers and leading technical architecture discussions
• Strong communication skills with the ability to explain complex technology to both technical and non-technical audiences
• Based in London, Dublin, or Amsterdam, or willing to relocate
• Legally authorized to work in the relevant country, or eligible for sponsorship

Responsibilities

• Embed with customers to understand their technical requirements, AI use cases, and integration challenges
• Architect and build custom production solutions using Telnyx's Voice, Messaging, Wireless, WebRTC, AI, and Edge Compute platforms
• Build and deploy AI Voice Assistants, conversational AI, and LLM-powered applications
• Deploy and operate LLM infrastructure, including open-weight models and LiteLLM or comparable gateways
• Design model routing, fallback, observability, and cost strategies for production AI workloads
• Build RAG pipelines, prompt architectures, evaluations, and model integrations
• Deploy containerized services on Kubernetes and work with customer infrastructure teams on production environments
• Troubleshoot complex issues across APIs, networking, SIP, WebRTC, AI inference, and customer infrastructure
• Lead technical discovery, architecture sessions, POCs, pilots, and production launches from whiteboard to go-live
• Own customer outcomes through deployment, stabilization, and handoff
• Partner with Product and Engineering to turn customer feedback into product improvements
• Create technical documentation, runbooks, and reference architectures
• Help customers navigate data residency, security, privacy, and compliance requirements across EMEA

Skills

Python

Node.js

Go

Communication skills

Customer-facing

Education

CS degree

Tools

Kubernetes

Docker

LiteLLM gateway

WebRTC

SIP

Job description

Telnyx is seeking Forward Deployed Engineers to join our team across Europe. You'll work directly with enterprise customers across the EMEA region to architect and ship production systems on Telnyx's global network—spanning voice, messaging, AI, wireless, and edge compute.

This role sits at the intersection of software engineering, AI infrastructure, telecommunications, and customer success, building real solutions that scale and guiding customers from POC to production.