Ecommerce Sales & Customer Service Pro

Kingspan Water & Energy

Dunaree

On-site

EUR 30,000 - 38,000

Full time

5 days ago

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Benefits offered by this job

Pension scheme

Life assurance

Discounted gym memberships

Employee discounts

Cycle to Work Scheme

Job summary

Kingspan Water & Energy is seeking a Sales & Customer Service Advisor to join our fast-paced Ecommerce team. You will build strong customer relationships, convert enquiries to sales, and manage orders across multiple channels while delivering exemplary service.

Training and internal expertise support this role as you help drive growth and customer loyalty. Ideal candidates will have strong communication skills, experience in sales or CS, and proficiency with MS Office; experience with

Qualifications

GCSEs/Leaving Certificate including Maths and English.
Experience in sales or customer service in a fast-paced environment.
Strong communication and relationship-building skills.

Responsibilities

Deliver exceptional customer service via phone, email, and live chat.
Manage sales enquiries and convert opportunities into sales.
Process and oversee customer orders across multiple channels, including B2B.
Produce quotations and proforma invoices, following up to maximise conversion.
Build relationships to encourage repeat business and loyalty.
Liaise with suppliers and customers to ensure timely deliveries.
Provide product information and technical guidance with internal training support.
Maintain high service standards and contribute to customer satisfaction and NPS.
Collaborate with colleagues to achieve monthly sales and service targets.
Support sales admin and continuous improvement initiatives.