Sales & Customer Service Advisor

Kingspan; Kingscourt; Hybrid; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Health & wellbeing initiatives

Pension scheme

Life assurance

Cycle to Work

Eye care vouchers

Virtual healthcare

Employee discounts

Referral bonuses

Job summary

Hollybank Trustees Ltd. seeks a Sales & Customer Service Advisor to join its growing Ecommerce team. You will deliver top-notch service, manage sales enquiries, and process orders across multiple channels, with a focus on building lasting customer relationships and driving revenue.

The role requires strong communication, organisational skills, and experience with Shopify or HubSpot in an ecommerce context. Hybrid working hours are provided in this busy, customer-focused environment.

Qualifications

• GCSEs/Leaving Certificate (or equivalent) including Maths and English.
• Experience in sales or customer service in a fast-paced environment.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Proactive, results-driven approach with ability to follow up quotes and opportunities.
• Strong problem-solving abilities.
• Good working knowledge of Microsoft Office.
• Team-player capable of working under pressure.
• Experience using Shopify and/or HubSpot.
• Experience within Ecommerce.
• Knowledge of water storage, fuel storage, or related products.

Responsibilities

• Deliver exceptional customer service via phone, email, and live chat.
• Manage sales enquiries and convert opportunities into sales.
• Process and oversee customer orders across multiple sales channels, including B2B.
• Produce quotations and proforma invoices, follow up to maximise conversions.
• Build relationships to encourage repeat business and loyalty.
• Liaise with suppliers and customers to ensure smooth deliveries.
• Provide product information and guidance with training support.
• Maintain high service standards and contribute to customer satisfaction and NPS.
• Collaborate to achieve monthly sales and service targets.
• Support sales administration and continuous improvement initiatives.

Skills

Customer service

Sales

Communication

Organisational skills

Proactive follow-up

Problem solving

Team player

Attention to detail

Microsoft Office

Shopify

HubSpot

Ecommerce

Water storage knowledge

Fuel storage knowledge

Education

GCSEs/Leaving Certificate

Tools

Microsoft Office

Shopify

HubSpot

Job description

Location: Hybrid / Dunaree, Kingscourt, Co. Cavan, Ireland job type: Permanent / Full-time Sector and subsector: Commercial & Marketing | Sales AnnualFixed salary:€ 30000.00

Are you passionate about delivering outstanding customer experiences and driving sales success?

As a Sales & Customer Service Advisor, you'll play a vital role in our fast-paced and growing Ecommerce team, building strong customer relationships, maximising sales opportunities, and ensuring every interaction leaves a lasting impression. You'll be the go-to contact for our customers, providing exceptional service, resolving queries, and identifying ways to add value at every stage of the customer journey. If you thrive in a dynamic environment, enjoy exceeding targets, and love making a real impact on business growth, we'd love to hear from you.

Join us and help turn great customer experiences into lasting customer loyalty.

What You'll Be Doing

• Delivering exceptional customer service via phone, email, and live chat.
• Managing sales enquiries and converting opportunities into sales.
• Processing and overseeing customer orders across multiple sales channels, including B2B accounts.
• Producing quotations and proforma invoices, proactively following up to maximise conversion rates.
• Building strong relationships with customers to encourage repeat business and loyalty.
• Liaising with suppliers and customers to ensure smooth and timely deliveries.
• Providing product information and technical guidance, supported by training and internal expertise.
• Maintaining high service standards and contributing to strong customer satisfaction and NPS results.
• Collaborating with colleagues to achieve monthly sales and service targets.
• Supporting the wider team with sales administration and continuous improvement initiatives.

What We're Looking For

• GCSEs/Leaving Certificate (or equivalent), including Maths and English.
• Previous experience in a sales and/or customer service role within a fast-paced environment.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• A proactive, results-driven approach with the confidence to follow up quotations and sales opportunities.
• Strong problem-solving abilities.
• Good working knowledge of Microsoft Office.
• A team-player mindset with the ability to work under pressure.
• Experience using Shopify and/or HubSpot.
• Experience within Ecommerce.
• Knowledge of water storage, fuel storage, or related products.

Why Join Kingspan?

This is an exciting opportunity to join a growing Ecommerce business where your contribution will have a direct impact on customer satisfaction, sales growth, and business success. You'll receive training, support, and the opportunity to develop your career within a dynamic and ambitious team.

• Career Growth: Access to career development programmes and internal opportunities to support your personal and professional growth.
• Working Hours: 8:30am to 5:00pm, Monday to Friday.
• Training & Development: Ongoing learning opportunities to help you enhance your skills and progress your career.
• Mentorship & Support: Receive guidance and support from experienced colleagues and leaders.
• Team Culture: Join a collaborative, supportive and inclusive working environment.
• Health & Wellbeing: Discounted gym memberships, eye care vouchers and access to virtual healthcare services.
• Financial Security: Competitive pension scheme and life assurance of up to four times your annual salary.
• Employee Benefits: Cycle to Work Scheme, employee discounts, referral bonuses and more.

We are proud to be an Equal Opportunities employer. We do not discriminate on the grounds of religious belief or political opinion and are committed to selecting the best person for the job.

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