E-Business Support Specialist

Hollybank Trustees Ltd; Limerick; Hybrid; EUR 31,000 - 38,000; Full time

Job summary

Würth Ireland seeks an eBusiness Support Executive to join our head office in Limerick. This hybrid role focuses on configuring e-procurement connections, managing SAP-based processes, and delivering BI-driven insights.

You will support SAP Analytics Cloud dashboards and collaborate with teams across Ireland and Germany to optimise eBusiness operations. You will liaise with IT, Sales and Logistics to ensure smooth ERP integration, accurate reporting and timely responses to customer and internal

Qualifications

• Knowledge of eProcurement processes is desirable.
• Experience using SAP ERP is advantageous.
• Experience with business intelligence/reporting tools (e.g. SAP Analytics Cloud, Power BI) would be advantageous.
• Strong analytical skills for connectivity solution analysis.
• Excellent record-keeping abilities.
• Experience with Microsoft Excel for data analyses (pivot tables).
• Effective time and deadline management.
• Clear presentation and communication skills, able to explain technical concepts to non-technical audiences.
• Adaptability and flexibility; ability to collaborate within a team.

Responsibilities

• Configure and manage e-procurement connections for customers.
• Serve as the main contact for EDI technical setups and post-setup queries/issues (static catalogues, OCI/cXML punchouts, SAP integration).
• Liaise with IT and external stakeholders on integration requirements.
• Analyze connectivity requests and propose optimal eProcurement solutions.
• Create test scenarios including orders, invoices, and credit notes in SAP.
• Maintain eProcurement platform configurations and system settings.
• Collaborate with Würth colleagues across countries to implement e-procurement solutions.
• Maintain records and ensure deadlines are met.
• Investigate ERP-related issues impacting online orders/logins.
• Resolve eBusiness queries from Sales Reps.
• Monitor promotional stock levels and report KPIs.
• Develop dashboards/reporting in SAC and support business decisions.
• Support automation and improvement of reporting processes across eBusiness platforms.
• Organize and maintain marketing assets and customer-facing presentations.

Skills

eProcurement

SAP ERP

BI tools

Analytical skills

Excel

Time management

Presentation skills

Adaptability

Teamwork

Tools

SAP Analytics Cloud

Power BI

Job description

Location: Hybrid / Limerick, Ireland
job type: Permanent / Full-time
Sector and subsector: Utilities | Trading
AnnualFixed salary:€ 34100.00

The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 83,000 people. Our commitment to high-quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth.

Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with our record-breaking sales in 2022 has made Würth Ireland a top 1000 company in the country and market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our Omni-Channel Strategy our company expansion has led to the opening of 21 Trade Outlets throughout Ireland with further expansion planned over the next 3 years. Our E-Business continues to expand, incorporating vending technology, scanners, on-line sales and selling, coupled with social and video marketing.

Our strength is our Direct Sales Force of which we have the largest in Ireland with over 70 directly employed Sales Representatives on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company's headquarters in Limerick, you will find over 60 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics. We are now looking to hire an eBusiness Support Executive at our head office.

Key Responsibilities

• Configure and manage e-procurement connections for customers.
• Serve as the main point of contact for EDI technical setups, and post-setup queries/issues. Technical setups include the creation of static catalogues, OCI/ cXML punchouts and the integration of processes (Automated Order, Invoices Credit notes)
• Liaise with IT teams and external stakeholders regarding integration requirements.
• Analyse connectivity requests and propose best solutions for eProcurement processes.
• Create test scenarios emulating live situations, including test orders, order releases, invoices, and credit notes on the companies ERP (SAP)
• Manage and maintain eProcurement platform configurations and system settings.
• Collaborate with various Wurth colleagues from different countries to ensure successful implementation of e-procurement solutions.
• Maintain accurate records of all activities and ensure deadlines are met.
• Investigate and resolve ERP-related issues affecting online customer orders and log-ins
• Resolve eBusiness related queries from Sales Reps
• Monitor promotional stock levels
• Produce and maintain regular performance reports and KPI dashboards for management and specialist teams.
• Act as the business owner for SAP Analytics Cloud (SAC), developing dashboards and reporting solutions to support business decision-making.
• Support the automation and continuous improvement of reporting processes across eBusiness systems and platforms.
• Gather, organise and maintain eBusiness marketing assets, ensuring all videos, images, presentations and supporting materials are centrally stored and up to date.
• Maintain and develop customer-facing presentations and demonstration materials for Würth's digital solutions portfolio.
• Analyse eBusiness performance data and provide insights and recommendations to support business growth and operational improvements.

Required Skills and Qualifications

• Knowledge of eProcurement processes (desirable)
• Previous experience using as an SAP ERP (advantageous)
• Experience working with business intelligence and reporting tools (e.g. SAP Analytics Cloud, Power BI or similar) would be advantageous.
• Strong analytical skills for connectivity solution analysis
• Excellent record-keeping abilities
• Experience with Microsoft Excel and functionality for data analyses (pivot tables, etc.)
• Effective time and deadline management
• Presentation and communication skills, with the ability to explain technical concepts to non-technical audiences. Proven problem-solving abilities.
• Adaptability and flexibility
• Ability to collaborate effectively within a team.
• Interest in technology and the ability to analyse unfamiliar systems (programs and portals) to get up to speed with their workings and how to utilize them efficiently.

Location: Head Office Limerick, Ballysimon Road Limerick